What are the responsibilities and job description for the Call Center Manager - Client Relations Lead position at Garrett Mechanical?
Job Description
Job Description
Are you a natural leader with top-notch communication skills? Do you thrive on delivering outstanding customer experiences? If so, Garrett Mechanical is looking for you! We're hiring a full-time Call Center Manager - Client Relations Lead to join our team in Marietta, GA.
Step into a leadership role where you'll enjoy a collaborative team environment and a competitive salary between $55,000 and $80,000 . Aside from earning great pay, you can also enjoy the following benefits :
- Health coverage
- Flexible work schedules
- A company vehicle
Our home service company is looking for talented customer service professionals like you. Apply now, and let's achieve greatness together!
WHAT'S YOUR DAY AS A CALL CENTER MANAGER - CLIENT RELATIONS LEAD LIKE?
As our Call Center Manager - Client Relations Lead, you will be at the core of our operations, ensuring that every customer interaction is a success. Your daily responsibilities will involve monitoring call center performance to drive high booking rates, classifying calls to maximize lead conversions, and tracking estimate follow-ups to ensure no lead is overlooked. Additionally, you will oversee customer satisfaction while refining processes to create an even better experience for our clients.
WHO ARE WE?
Plumbing, electrical, heating, and air conditioning : at Garrett Mechanical, we do it all! We're proud to be rated as the #1 heating services company in the greater Atlanta area. We rely on our professional, courteous staff to deliver top-notch customer service. We couldn't maintain our 5-star rating without them! Happy employees result in satisfied customers, so we do all we can to keep our crew happy.
We have an open-minded, approachable management style that ensures each team member feels valued and heard. Our employees know that we respect their time, and our family-oriented culture facilitates a good work-life balance. We take our jobs seriously, but we also know how to have fun and enjoy each other's company. With awesome team-building activities (plus a money booth incentive!) we make Garrett Mechanical an enjoyable place to work!
WHAT'S NEEDED FROM OUR CALL CENTER MANAGER - CLIENT RELATIONS LEAD?
We're looking for someone who can work 7 AM - 4 PM, Monday - Friday or 8 AM - 5 PM, Monday - Friday, while meeting the following qualifications :
We need you on our management team if you can meet the requirements and characteristics listed above! Our home service company makes applying easy by offering a streamlined 3-minute, initial application process. Join our customer service team now!
Job Posted by ApplicantPro
Salary : $55,000 - $80,000
