Fuel Dispatcher

Position Summary

The Fuel Dispatcher is a front line operation and customer service position responsible for coordinating, scheduling and dispatching deliveries of our liquid fuel products to customer locations. This position must ensure a high level of customer satisfaction, productivity, safety, and efficiency.

Position Responsibilities

• Represents the values and mission of the company to customers (both over the phone and in person) and to other employees
• Oversees and manages the efficient, timely, and accurate dispatching of deliveries for automatic and will-call deliveries of our liquid fuel products to ensure customer commitments are met.
• Understands, follows and advocates company policies and local, state and federal rules, regulations, and codes pertaining to the safe transportation and delivery of liquid fuel products
• Suggests and deploys processes to increase customer satisfaction, efficiency, value, and/or lower costs
• Keeps abreast of new technology relating to dispatch and delivery efficiency to maintain a competitive advantage
• Creates and supplies information for determining performance of Key Performance Indicators (“KPI”)
• Assists with liquid inventory monitoring and management
• Assists with transport dispatching and related activity
• Develops a solid understanding of our various software applications in order to effectively manage delivery operations and serve customers.
• Provides CSR support as needed to new and existing customers, and communicates regularly with customers in a helpful, respectful and professional manner that builds value and trust.
• Proficiency in understanding our various fuel plans and participates in sales, setup, and support
• Responsible for after hour emergency calls
• Understands and communicates safety policies as they relate to our customers and employees
• Provides support to the General Manager and other company employees as needed
• Involved in special projects from time to time, depending on business need
• Responsible for any other tasks and duties as assigned, which may or may not relate to the normal scope of this position

Required Knowledge, Skills and Abilities

• Must have experience within the home heating industry and working in dispatch operations, including direct contact with customers
• Graduate of High School or equivalent
• Self-motivated with a high degree of comfort working independently in managing priorities and making decisions
• Must have a valid drivers license, Class B HAZMAT preferred
• Strong understanding and ability to work with numbers, mathematical formulas and data analysis
• Strong sense of professionalism and ability to maintain discretion
• Well developed verbal and written communication skills
• Experience with customized internal computer programs
• Must meet employment eligibility standards set for criminal and other background checks

Join us as we strive for excellence in fuel distribution, ensuring our customers receive the highest level of service!

Job Type: Full-time

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person