Job Title : Hotel Night Auditor / Evening Front Desk Agent
Location : Comfort Inn & Suites, Hermiston, OR
Position Type : Full-Time / Part-Time
Job Summary :
The Comfort Inn & Suites in Hermiston is seeking a detail-oriented and customer-focused Night Auditor / Evening Front Desk Agent to join our team. As the first point of contact for guests during the evening and night shifts, the Night Auditor plays a key role in providing exceptional customer service while maintaining the integrity of hotel operations during off-hours. This role involves balancing guest needs with administrative duties to ensure smooth operations overnight.
General Schedule :
- Night Auditor - Friday & Saturday 11PM-7AM
- Evening Front Desk - Monday & Tuesday 3PM-11PM / 1PM-9PM
- Other Shifts / Days as needed.
Key Responsibilities :
Guest Services :Greet and check-in guests with a friendly and professional demeanor.
Provide guests with accurate information about hotel amenities, services, and local attractions.Handle guest inquiries, requests, and complaints promptly and efficiently.Ensure the safety and security of hotel guests and property during the evening and night hours.Night Audit :Perform nightly audit functions to ensure accurate revenue reporting and hotel financial records.
Reconcile guest accounts, verify and balance daily transactions.Prepare daily reports for management, including financial summaries and discrepancies.Process all guest charges and payments, including room rates, taxes, and any incidental charges.Administrative Duties :Complete end-of-day procedures including billing, room revenue, and balance sheets.
Maintain and update hotel records, including guest reservations, cancellations, and special requests.Ensure compliance with all hotel policies, procedures, and safety regulations.General Front Desk Operations :Answer phone calls and emails promptly, offering assistance and resolving any inquiries.
Handle check-outs and provide guest receipts.Assist with room assignments, reservations, and tracking inventory.Perform light housekeeping duties (i.e., restocking guest supplies) as needed.Security & Safety :Monitor hotel property via security cameras and patrol the premises to ensure safety and security.
Respond quickly to emergency situations, ensuring the safety of all guests and staff.Ensure proper handling of keys, maintaining guest confidentiality and privacy.Qualifications :
Previous hotel front desk experience is preferred, but not required.Strong attention to detail and ability to perform accounting and administrative tasks.Excellent communication and customer service skills.Ability to work independently with minimal supervision.Comfortable handling cash and processing financial transactions.Flexible schedule with the ability to work overnight, weekends, and holidays.Knowledge of hotel reservation systems and basic computer skills preferred.Ability to remain calm and professional during stressful or emergency situations.Physical Requirements :
Must be able to sit or stand for extended periods.Occasional lifting and carrying of supplies (up to 25 lbs).Ability to navigate stairs and walk the premises for security purposes.Why Comfort Inn & Suites Hermiston?
At Comfort Inn & Suites, we pride ourselves on offering a welcoming, supportive, and team-oriented environment. Join us and be part of a great team that values your contributions, supports your growth, and ensures a positive experience for both our guests and staff.
