Hotel Night Auditor/Evening Front Desk Agent

Job Title: Hotel Night Auditor/Evening Front Desk Agent
Location: Comfort Inn & Suites, Hermiston, OR
Position Type: Full-Time/Part-Time

Job Summary:
The Comfort Inn & Suites in Hermiston is seeking a detail-oriented and customer-focused Night Auditor/Evening Front Desk Agent to join our team. As the first point of contact for guests during the evening and night shifts, the Night Auditor plays a key role in providing exceptional customer service while maintaining the integrity of hotel operations during off-hours. This role involves balancing guest needs with administrative duties to ensure smooth operations overnight.

General Schedule:

• Night Auditor - Friday & Saturday 11PM-7AM
• Evening Front Desk - Monday & Tuesday 3PM-11PM / 1PM-9PM
• Other Shifts/Days as needed. 

Key Responsibilities:

1. Guest Services:

   • Greet and check-in guests with a friendly and professional demeanor.
   • Provide guests with accurate information about hotel amenities, services, and local attractions.
   • Handle guest inquiries, requests, and complaints promptly and efficiently.
   • Ensure the safety and security of hotel guests and property during the evening and night hours.

2. Night Audit:

   • Perform nightly audit functions to ensure accurate revenue reporting and hotel financial records.
   • Reconcile guest accounts, verify and balance daily transactions.
   • Prepare daily reports for management, including financial summaries and discrepancies.
   • Process all guest charges and payments, including room rates, taxes, and any incidental charges.

3. Administrative Duties:

   • Complete end-of-day procedures including billing, room revenue, and balance sheets.
   • Maintain and update hotel records, including guest reservations, cancellations, and special requests.
   • Ensure compliance with all hotel policies, procedures, and safety regulations.

4. General Front Desk Operations:

   • Answer phone calls and emails promptly, offering assistance and resolving any inquiries.
   • Handle check-outs and provide guest receipts.
   • Assist with room assignments, reservations, and tracking inventory.
   • Perform light housekeeping duties (i.e., restocking guest supplies) as needed.

5. Security & Safety:

   • Monitor hotel property via security cameras and patrol the premises to ensure safety and security.
   • Respond quickly to emergency situations, ensuring the safety of all guests and staff.
   • Ensure proper handling of keys, maintaining guest confidentiality and privacy.

Qualifications:

• Previous hotel front desk experience is preferred, but not required.
• Strong attention to detail and ability to perform accounting and administrative tasks.
• Excellent communication and customer service skills.
• Ability to work independently with minimal supervision.
• Comfortable handling cash and processing financial transactions.
• Flexible schedule with the ability to work overnight, weekends, and holidays.
• Knowledge of hotel reservation systems and basic computer skills preferred.
• Ability to remain calm and professional during stressful or emergency situations.

Physical Requirements:

• Must be able to sit or stand for extended periods.
• Occasional lifting and carrying of supplies (up to 25 lbs).
• Ability to navigate stairs and walk the premises for security purposes.

Why Comfort Inn & Suites Hermiston?
At Comfort Inn & Suites, we pride ourselves on offering a welcoming, supportive, and team-oriented environment. Join us and be part of a great team that values your contributions, supports your growth, and ensures a positive experience for both our guests and staff.