Night Audit

The duties of the Night Auditor is to check-in/check-out guests courteously and efficiently, process all payments according to established hotel requirements. Provide information to any guests or visitor inquiry. Run and complete accurate and timely reports. The Night Auditor purpose is to ensure that the level of service provided to the guest is highly individualized and that each guest feel that their comfort and convenience are the principal concerns of The Gasparilla Inn & Club.

• Adheres to the Gasparilla Inn and Clubs 4 Steps to Memorable Service.
• Exhibits the Gasparilla Inns Core Values.
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
• Meet with supervisor to review daily assignments and priorities.
• Meet with departing Front Office Agent(s) to review business status and follow up items.
• Access all functions of the computer system according to established procedures and standards.
• Set up workstation with necessary supplies; maintain cleanliness throughout shift.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Answer Concierge and Bell Stand telephone when staff is not available.
• Promote positive guest relations to all individuals approaching the Front Desk.
• Accommodate all requests for information in a congenial manner.
• Process all guest check-ins according to established hotel requirements:
• a) Confirm reservation in system and review all noted information.
• b) For guests without a reservation, sell a room type agreed upon.
• c) Register guest in computer and make appropriate notes on the registration card.
• d) Verify registration card information with guest.
• e) Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• f) Assign guest room.
• g) Advise guest of any messages, mail, faxes, etc. received for them.
• Set up accurate accounts for each guest checking in according to their requirements, i.e. sharewiths, separate room/tax/incidentals, comps.
• File registration cards and vouchers in bucket by room number.
• Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests.
• Accommodate room changes expediently.
• Handle guest complaints immediately and ensuring guest satisfaction.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction.
• Take, record and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals.
• Accept and record wake-up call requests.
• Issue safe deposit boxes to guests and ensure security of keys.
• Distribute all guest and department mail.
• Monitor, send and distribute guest faxes.
• Document and confirm reservations and cancellations.
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments/personnel, i.e. special requests, amenity delivery.
• Generate, print and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Process all checkouts according to established hotel requirements.
• a) Resolve any late charges.
• b) Present folio to guest and resolve any disputed charges.
• c) Settle guest accounts following Accounting procedures.
• d) Retrieve guest room key from guest.
• e) Request guest comments on their stay.
• Process express checkouts throughout the shift.
• Handle requests for late checkouts according to established hotel procedures.
• Adhere to all cashiering procedures:
• a. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
• b. Make change for guest.
• c. Cash guests' personal checks/travelers checks.
• d. Post charges.
• e. Settle room accounts.
• f. Run closing reports.
• g. Count bank at end of shift.
• h. Complete designated cashier reports.
• i. Balance receipts.
• j. Drop receipts.
• k. Secure Bank
• Legibly document pertinent information in the logbook.
• Run audit reports.
• Compile Flash report, Revenue and Spread Sheets.
• Perform computer maintenance procedures for Visual One - Agilysys systems.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Assist with Reservations calls. Handle all Reservation calls after that office closes; process, record and follow up any details relative to such.
• Provide Concierge service when no Concierge is available.
• Assist in other Front Office areas as assigned.
• Provide guest room tours.
• Legibly document maintenance needs on work orders and submit to Engineering.
• Ability to input and access data in computer.
• Ability to understand guest inquiries and provide responses.
• Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.
• Ability to focus on guests' needs, remaining calm and courteous.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure of any arrivals/departures within any given period of time.
• Ability to focus attention on details.
• Ability to maintain confidentiality of all guests and hotel information.
• Ability to ensure security of guest room access.
• Ability to remain stationary at assigned post for extended periods of time.
• Ability to work cohesively with other departments and co-workers as part of a team
• All other duties as assigned.

• Bending Twisting and kneeling
• Lifting up to 50 pounds
• Pushing / Pulling Yes
• Sitting Yes / Standing 90% of the time
• Hand / Finger Dexterity High degree of proficiency
• Voice / Speech- Ability to communicate
• Hearing Ability to communicate
• Vision Ability to see work area and do job accurately

Required:

• Previous experience as front office agent.
• Knowledge of computers.
• Previous cashiering experience.
• Previous auditing experience.
• Ability to compute accurate mathematical calculations.

Preferred:

• One year of experience at a luxury hotel.
• Associate Degree in Hospitality Management, Business Administration or related field.
• One year of cashiering experience.