Child Support Supervisor

Gaston Social Services: Protecting, caring for and empowering children and adults who are temporarily or permanently unable to care for themselves through the administrating of federal, state and county programs focused on improving the well-being of our citizens.

• Review court orders, forms, and case actions by screening each document and verifying via the ACTS computer system for accuracy and completeness; ensure time frames, and assist agents in accomplishing goals. Log agent's actions on log via computer program to evaluate effectiveness of agents for statistical purposes. 

• Evaluate agent's progress in casework by formal/informal review of case loads through computer-generated reports and ACTS to ensure all cases are worked and receive the same priority and attention. Evaluate agents monthly by reviewing reports, complaints and tracking log to ensure a fair and equitable performance evaluation.

• Perform public relations by solving problems, concerns, answer inquiries by communication with custodial parents and non-custodial parents through appointments, walk-ins, emails and telephone calls Write narrative reports regarding case activity documenting those events and actions taken in the Child Support Computer system (ACTS).

• Provide training and instruction to new and experienced staff members. Check daily sign in/out logs, approve time off. Monitor caseloads to ensure equitable assigned caseloads. Review vacant position applications, assist in the interview process and make recommendations to ensure the right person is hired for the position. 

• Serve as Primary Hearing Officer for Food Stamps, Work First, Medicaid, Child Care and Adoption Assistance for the Agency. Involves scheduled hearings, program research and written decisions.Must be available to work mandatory emergency shelters & other duties as assigned.

Salary : $27 - $45