What are the responsibilities and job description for the Child Support Supervisor position at Gaston County Government?
Joining the team at Gaston County Government means being part of a community that is dedicated to improving the lives of its citizens. We are a dynamic organization that values innovation, collaboration, and commitment to service.
As an employee of Gaston County, you will have the opportunity to make a difference in your community every day. Whether you are working in public safety, social services, or administration, your contributions will help improve the lives of our residents and build a better future for our county.
Description
Gaston Social Services: Protecting, caring for and empowering children and adults who are temporarily or permanently unable to care for themselves through the administrating of federal, state and county programs focused on improving the well-being of our citizens.
Examples of Duties
The duties listed below are not all of the duties that may be assigned but are those that are considered as essential for an employee to perform.
Graduation with an Associate's Degree with at least three (3) years of experience in eligibility, investigative, judicial or paralegal work or experience which provides the knowledge, skills and abilities needed to perform the work including one year of Child Support experience is required.
A valid driver's license is required.
A combination of education and experience may be considered.
Preferred qualifications: Bachelor's Degree, Notary Public Certification
Additional Information
The applicant selected must undergo and pass a drug screening test prior to employment.
At Gaston County, we are committed to providing equal opportunity to all employees, job applicants, and members of the community we serve. We value diversity, equity, and inclusion, and we strive to create a welcoming and inclusive environment where everyone is treated with respect and dignity.
We do not discriminate on the basis of race, color, religion, national origin, sex (including pregnancy, childbirth, or related medical conditions), gender identity, sexual orientation, age, disability, genetic information, veteran status, or any other status protected by applicable laws.
Gaston County will not sponsor applicants for work visas.
Full-Time employees are eligible for the total compensation package which includes:
To learn more details about the many benefits we provide view our Employee Benefits Guide.
Overall, if you are looking for a challenging and rewarding career with competitive compensation and a comprehensive benefits package, Gaston County is the place for you.
01
Which statement below best describes the highest level of education you have completed?
Do you have valid driver's license?
As an employee of Gaston County, you will have the opportunity to make a difference in your community every day. Whether you are working in public safety, social services, or administration, your contributions will help improve the lives of our residents and build a better future for our county.
Description
Gaston Social Services: Protecting, caring for and empowering children and adults who are temporarily or permanently unable to care for themselves through the administrating of federal, state and county programs focused on improving the well-being of our citizens.
Examples of Duties
The duties listed below are not all of the duties that may be assigned but are those that are considered as essential for an employee to perform.
- Review court orders, forms, and case actions by screening each document and verifying via the ACTS computer system for accuracy and completeness; ensure time frames, and assist agents in accomplishing goals. Log agent's actions on log via computer program to evaluate effectiveness of agents for statistical purposes.
- Evaluate agent's progress in casework by formal/informal review of case loads through computer-generated reports and ACTS to ensure all cases are worked and receive the same priority and attention. Evaluate agents monthly by reviewing reports, complaints and tracking log to ensure a fair and equitable performance evaluation.
- Perform public relations by solving problems, concerns, answer inquiries by communication with custodial parents and non-custodial parents through appointments, walk-ins, emails and telephone calls Write narrative reports regarding case activity documenting those events and actions taken in the Child Support Computer system (ACTS).
- Provide training and instruction to new and experienced staff members. Check daily sign in/out logs, approve time off. Monitor caseloads to ensure equitable assigned caseloads. Review vacant position applications, assist in the interview process and make recommendations to ensure the right person is hired for the position.
- Serve as Primary Hearing Officer for Food Stamps, Work First, Medicaid, Child Care and Adoption Assistance for the Agency. Involves scheduled hearings, program research and written decisions.Must be available to work mandatory emergency shelters & other duties as assigned.
Graduation with an Associate's Degree with at least three (3) years of experience in eligibility, investigative, judicial or paralegal work or experience which provides the knowledge, skills and abilities needed to perform the work including one year of Child Support experience is required.
A valid driver's license is required.
A combination of education and experience may be considered.
Preferred qualifications: Bachelor's Degree, Notary Public Certification
Additional Information
The applicant selected must undergo and pass a drug screening test prior to employment.
At Gaston County, we are committed to providing equal opportunity to all employees, job applicants, and members of the community we serve. We value diversity, equity, and inclusion, and we strive to create a welcoming and inclusive environment where everyone is treated with respect and dignity.
We do not discriminate on the basis of race, color, religion, national origin, sex (including pregnancy, childbirth, or related medical conditions), gender identity, sexual orientation, age, disability, genetic information, veteran status, or any other status protected by applicable laws.
Gaston County will not sponsor applicants for work visas.
Full-Time employees are eligible for the total compensation package which includes:
- Health, Dental and Vision Insurance
- Life Insurance
- Flexible Spending Accounts
- Retirement Savings Plans
- Pension
- 401K (with 5% county contribution annually)
- Flexible Work Schedules
- Professional Development Opportunities
- Discounted YMCA Membership
- Pro-Rated Sick and Annual Leave
- Professional Development Opportunities
- Local Government Retirement Plan
- Employee Assistance Program
To learn more details about the many benefits we provide view our Employee Benefits Guide.
Overall, if you are looking for a challenging and rewarding career with competitive compensation and a comprehensive benefits package, Gaston County is the place for you.
01
Which statement below best describes the highest level of education you have completed?
- High school graduate, diploma or the equivalent (GED)
- Associate degree
- Bachelor's degree
- Master's degree
- Professional degree
- Doctorate degree
Do you have valid driver's license?
- Yes
- No
- Required Question
