Payment Posting Specialist

Job Summary:The Payment Posting Specialist is responsible for supporting the department in maximizing revenue and cash flow by performing charge entries, following up on all outstanding A/R, including resolution of denials, and generating effective written appeals to carriers to maximize reimbursement on incorrectly denied claims. The Payment Posting Specialist handles all correspondence related to an insurance or patient account, contacting carriers, patients, and other facilities as needed to get maximum payment on accounts and identify issues or changes. They utilize training and knowledge to interpret, understand, and apply complex Medicare guidelines to reduce claim denials, and consistently practice established Peak standards and expectations to achieve superior client satisfaction and retention.Essential Duties and Responsibilities:

• Refund and chargeback analysis.
• Credit balance analysis.
• Post payments both electronically and manually inter-facility payment transfers, and correspondence for A/R accounts according to established guidelines.
• Reconciling credit card, and checks for patient payments.
• Research and clear unapplied accounts (bank, insurance, patient).
• Responsible for maintaining inventory on desks with no backlog.
• Ensures proper account documentation which is clear, concise and includes all pertinent information.
• Perform accurate analysis of medical records to obtain necessary information for the appropriate sequencing and assignment of ICD-10, CPT, and HCPS codes.
• Validate and verify data entered by reviewing reports for errors and correcting as necessary.
• Collaborate with managers in assigned areas and provide feedback regarding documentation issues or reoccurring errors.
• Ensure timely follow-up of unpaid claims, resolution of denials, and other payer-related correspondence through appropriate research and appeal processes.
• Resolve claim rejections, underpayments, and denials with appropriate payer and initiate collection follow-up of unpaid or denied claims, interpreting remittances to determine appropriate course of action.
• Identify and respond to patterns of denials or billing practices and perform complex account investigation as needed, to achieve resolution.
• Pursue reimbursement from carriers by placing phone calls and recording all contact in an electronic tracking system, ensuring progress is made on outstanding accounts.
• Coordinate third party collections and work toward the successful reduction in outstanding balances for assigned divisions or projects.
• Maintain patient confidentiality according to compliance policies and HIPPAA.
• Respond to inquiries from insurance carriers via telephone, email and/or fax, demonstrating a high level of customer service.
• Review and resolve uncollected accounts and prepare charge corrections and write offs.
• Take incoming and outgoing patient calls to manage collections and answer patient questions.
• Special projects as assigned.

• Excellent problem-solving skills
• Detail oriented and organized
• Able to multi-task and work quickly, with constantly changing circumstances and priorities
• Ability to establish and maintain effective working relationships with patients, management, employees, and the public.
• Demonstrated ability to read and interpret EOB’s (Explanation of Benefits) and insurance contractual adjustments
• Strong computer skills
• Able to prioritize assignments and work under minimal supervision
• Ability to handle a high volume of work with speed and accuracy
• Proven ability in collections and negotiation

• High school diploma or equivalent
• Minimum of 2 years of experience in a fast-paced medical billing environment
• Experience in a health care setting required
• Experience working unpaid claims and denials
• Proficiency in MS Office
• Familiarity with CPT and ICD-10 required; CPC certification preferred

Gastro Care Partners is the national partner for successful regional gastroenterology practices. We believe in the mantra “medicine is local.” Gastro Care Partners provides high-performing regional practices with the resources necessary to thrive in today’s dynamic healthcare landscape while maintaining their practices’ identities.

Powered by JazzHR

l6vPTho6Kj