What are the responsibilities and job description for the Procedure Scheduler position at Gastro Care Partners?
The Procedure Scheduler is responsible for coordinating and scheduling routine patient procedures as well as complicated surgeries, with associated therapeutic modalities as ordered by the physician. They obtain patient and procedural information and advise patients on surgical preparation requirements and responsibilities. The person in this role assures compliance with scheduling policies and practices through first line problem solving, including research and investigation, interpretation and resolution and/or escalation as necessary and appropriate.
Essential Duties and Responsibilities:
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Essential Duties and Responsibilities:
- Schedules patient appointments per surgery and/or procedure orders
- Communicates procedure information and patient instructions appropriately and in a timely manner to patients and/or family, including financial obligations
- Communicates with providers/physicians as needed regarding scheduling and pertinent educational materials for patients.
- Sends physician orders for procedures to endoscopy and surgery centers as required
- Schedules surgeries/procedures within established surgical block times with affiliated hospitals as requested by physician
- Assures schedules are on time and accurate and communicates with support staff when there are delays or cancellations/issues
- Ensures physician requests are monitored throughout the day.
- Refer scheduling issues to the appropriate decision-maker and be able to provide problem resolution recommendations.
- Complies with organizational and HIPAA policies and regulations to ensure patient care is kept confidential.
- Assists with additional daily operational duties as requested assigned
- Other duties as assigned
- High school diploma or equivalent
- Minimum of 2 years of experience in a healthcare setting
- Minimum of 1 year of experience scheduling surgeries/procedures preferred
- Knowledge of ICD-9 and CPT Coding and working knowledge of medical terminology preferred
- Proficiency in MS Excel, or other scheduling software
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