Referral Coordinator

Job Summary:

The Referral Coordinator is responsible for coordinating referrals for patients, verifying current insurance and getting approval for referral and diagnostic testing. The Referral Coordinator will answer incoming phone calls, manage all aspects of incoming referrals, schedule appointments, and accurately update medical records as necessary/pertinent.

Essential Duties and Responsibilities:

• Coordinate and schedule all incoming referrals
• Obtain authorization for referrals and schedules appointments accordingly
• Assist in tracking patient results, as needed
• Communicate with patients regarding orders, scheduling and appointments
• Assists patients with insurance requirements
• Documents scheduled procedures, patient phone calls, and relevant communication
• Other duties as assigned
  
  

Required Skills and Abilities:

• Detail oriented and organized
• Able to multi-task and work quickly, with constantly changing circumstances and priorities
• Ability to communicate with internal customers at all levels of the organization and to build positive working relationships
• Ability to collaborate with other departments to ensure effective patient workflow
• Ability to convey or exchange complex information
• Ability to maintain confidentiality of sensitive information
• Strong computer skills
  
  

Education and Experience:

• High school diploma or equivalent
• Minimum of 1 year of experience in a healthcare environment
• Proficiency in MS Excel, or other scheduling software
• Knowledge of medical terminology required
  
  

Gastro Care Partners is the national partner for successful regional gastroenterology practices. We believe in the mantra “medicine is local.” Gastro Care Partners provides high-performing regional practices with the resources necessary to thrive in today’s dynamic healthcare landscape while maintaining their practices’ identities.

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