What are the responsibilities and job description for the REFERRAL SPECIALIST position at Gastro Care Partners?
Job Summary:
The Referral Coordinator is responsible for coordinating referrals for patients, verifying current insurance and getting approval for referral and diagnostic testing. The Referral Coordinator will answer incoming phone calls, manage all aspects of incoming referrals, schedule appointments, and accurately update medical records as necessary/pertinent.
Essential Duties and Responsibilities:
Coordinate and schedule all incoming referrals
Obtain authorization for referrals and schedules appointments accordingly
Assist in tracking patient results, as needed
Communicate with patients regarding orders, scheduling and appointments
Assists patients with insurance requirements
Documents scheduled procedures, patient phone calls, and relevant communication
Other duties as assigned
Required Skills and Abilities:
Detail oriented and organized
Able to multi-task and work quickly, with constantly changing circumstances and priorities
Ability to communicate with internal customers at all levels of the organization and to build positive working relationships
Ability to collaborate with other departments to ensure effective patient workflow
Ability to convey or exchange complex information
Ability to maintain confidentiality of sensitive information
Strong computer skills
Education and Experience:
High school diploma or equivalent
Minimum of 1 year of experience in a healthcare environment
Proficiency in MS Excel, or other scheduling software
Knowledge of medical terminology required
