What are the responsibilities and job description for the Medical Records Representative position at Gastrointestinal Associates LLP?
Gastrointestinal Associates, LLP is seeking to hire an experienced medical receptionist. The ideal candidate will have a positive attitude, excellent customer service skills, a quick learner, and engaged by a fast-paced environment. Applicants must be reliable, dependable, and dedicated to excellence.
Preferred skills for this position include medical billing experience, electronic medical record experience, history of working in a medical office, and supervisory experience.
This position is responsible for the following processes:
o Process any incoming faxes within the EMR system.
o Effectively manages large volumes of inbound faxes, in a timely manner.
o Prepare or create patient charts, gathering information and documents from patient and/or referring provider.
o Responsible for obtaining all missing chart contents needed to complete medical record.
o Responsible for collection and filing/scanning in medical & administrative documents to include laboratory, pathology, EKG, x-ray reports, etc…. received prior/postdate of clinic visit/procedure from the fax que.
o Obtain and enter all insurance information, required authorizations or referrals for new patients. i.e., Essence, VA referrals, Ambetter, etc…
o Validate and enter all insurances including secondary & tertiary.
o Run Eligibility and confirm accuracy in the appropriate insurance portals.
o Coordinate with physicians and clinical staff to ensure new patient referrals are assigned appropriately.
o Ensure that all required/requested medical records are accurate & complete.
o Upload incoming records into EMR.
o Ability to work in conjunction with each other to ensure that fax que & referrals are worked in a timely manner.
o Replies to requests for release of medical information ensuring all required time frames for disclosure are met.
o Follow up on incoming requests from patients requesting their medical records.
o Document notes in patients EMR about communications with patient in an accurate & timely manner.
o Effectively communicates with all departments.
o Files documents correctly, per protocol.
o Distributes documents correctly and in timely manner.
o Secures patient information and maintains patient confidentiality by completing and safeguarding medical records and keeping patient records confidential.
o Follows established processes to obtain, manage and utilize patient information to enhance and improve individual and organizational performance in patient care.
o Provides for confidentiality, integrity, and security of medical records.
o Facilitates timely and accurate medical records management.
o Maintains a system of filing to ensure prompt location of individual records.
o Performs other duties as assigned by Administrator, Office Manager, & Billing office manager.
· Communication:
o Listens respectfully, gives feedback directly, honestly and talks with others to clarify differences.
o Utilizes translation services when needed.
o Utilizes appropriate services when needed to communicate with employees and patients with speech and hearing disorders.
o Effectively communicates and interacts with patients, their family, and other external and internal clients (including fellow employees) from diverse backgrounds.
· Quality:
o Demonstrates a willingness to look at new ideas and work in a changing environment.
o Supports initiatives designed to improve individual and organizational performance.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Medical Terminology: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $16 - $20
