What are the responsibilities and job description for the Quality Assurance Representative position at gategroup - Operational?
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This position is responsible for quality element control related to operation, policy and procedure auditing, supporting quality improvement projects, and supporting the manager to drive defect prevention and detections. The position acts as the primary business unit liaison to US Quality Assurance.
Main Duties and Responsibilities :
- Coordinates and monitors quality improvement projects
- Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification
- Monitors corrective action system
- Educates and trains unit staff and managers in quality related issues
- Plays a key role in developing a comprehensive quality program
- Implements the quality system detailed in the quality manual
- Champions the total quality improvement efforts and initiates problem solving efforts and assures implementation
- Supports the manager to drive prevention vs. detection of defects
- Coordinates actions to prevent the occurrences of nonconformities
- Maintains customer compliance resolution
- Responsible for the maintenance of key performance metrics for the Quality organization
- Acts as the primary liaison to US Quality Assurance
- Controls Food safety and Quality of processing and manufacturing within the business
- Supports customer audits, government audits to meet compliance
- Verifies and ensures company policies and procedures are followed
- Ensures quality specifications and requirements are followed and met
- Assists with developing Standard Operating Procedures
- Responsible for safety, quality and compliance to customer specification
- Assists in training of all Standard Operating Procedures and Critical Control Points in the unit
- Completes all other company required training including but not limited to ServSafe Sanitation Manager Certification.
Qualifications
Education :
Work Experience :
Technical Skills : (Certification, Licenses and Registration)
Job Skills :
Excellent analytical skills
Pareto chart
Language / Communication Skills :
Job Dimensions
Geographic Responsibility : Unit
Type of Employment : Full time
Travel % : None
Exemption Classification : Exempt
Internal Relationships : N / A
External Relationships : N / A
Work Environment / Requirements of the Job : Regularly stands, bends, lifts, and moves intermittently during shifts of 10 hours. In a normal production kitchen facility, there may be physical discomfort due to temperature and noise. Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
Budget / Revenue Responsibility : N / A
Organization Structure
Direct Line Manager (Title) : Mgr, Ops, QA or GM
Dotted Line Manager (Title, if applicable) : N / A
Number of Direct Reports : 0
Number of Dotted Line Reports : 0
Estimated Total Size of Team : 0
gategroup Competencies Required to be Successful in the Job :
Demonstrated Values to be Successful in the Position :
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone :
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
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