What are the responsibilities and job description for the Centralized Collections Specialist position at Gates, Hudson & Associates?
Overview:
Overview:
Gates Hudson, a full-service property management company, seeks a Centralized Collections Specialist to join our centralized collections team. This role will focus on managing resident delinquent accounts through the Elise Collect software from EliseAI, streamlining communication and collections efforts across our residential property management portfolio. We encourage you to apply if you are analytical, detail-oriented, and customer service-focused.
Responsibilities:
Gates Hudson, a full-service property management company, seeks a Centralized Collections Specialist to join our centralized collections team. This role will focus on managing resident delinquent accounts through the Elise Collect software from EliseAI, streamlining communication and collections efforts across our residential property management portfolio. We encourage you to apply if you are analytical, detail-oriented, and customer service-focused.
Responsibilities:
The successful candidate will:
The successful candidate will:
- Utilize Elise Collect AI-powered software to automate, manage, and optimize collections communications and workflows.
- Monitor and track outstanding balances, ensuring compliance with Fair Debt Collection Practices Act (FDCPA) and Consumer Protection laws.
- Conduct direct collection calls and manage AI-assisted communication professionally and effectively.
- Review and analyze resident payment trends to refine collection strategies and reduce delinquencies.
- Work collaboratively with property teams to ensure seamless collections efforts across all communities.
- Provide recommendations on improving collection procedures to enhance efficiency and effectiveness.
- Maintain accurate and up-to-date records of collection activities within the centralized team.
- Ensure compliance with Fair Housing laws and company policies.
- Handle escalations and sensitive collection matters with high professionalism and discretion.
- Produce collections reporting as requested by clients.
Qualifications:
- Minimum of 2 years of experience in collections, property management, or accounts receivable preferred.
- Minimum of 2 years of experience in a direct customer service role.
- High school diploma required with an associates associate’s degree or higher preferred.
- Familiarity with Elise Collect or similar AI-driven collections software is a plus.
- Strong knowledge of the Fair Debt Collection Practices Act (FDCPA), Consumer Protection laws, and local L&T laws.
- Strong knowledge of all local/state rental assistance programs/agencies/charities available to current delinquent residents.
- Excellent negotiation and problem-solving skills and the ability to negotiate payment plans.
- Ability to produce, analyze and explain reporting required.
- Attention to detail and strong organizational skills required.
- Strong verbal and written communication skills.
- Ability to work effectively in a fast-paced, centralized team environment.
- Bilingual (English/Spanish) preferred.
- Tech-savvy with experience in Yardi CRM, resident ledgers, and general property management software.
- Working knowledge of Microsoft Office (Excel, Word, etc.) required.
