What are the responsibilities and job description for the Call Center Agent position at Gatestone & Co. Int'l?
Discover Gatestone
Established in 1926, Gatestone has been a trailblazer in providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) services to world-class organizations, including those among the Fortune 500.
We are delighted to announce Gatestone's prestigious accolade, as recognized by Forbes in their listing of Canada's top employers for 2024. Among 300 contenders, Gatestone proudly stands at the 50th position, and notably, we are the only entity within the Business Process Outsourcing (BPO) industry to be featured in this prestigious list! This significant recognition underscores our dedication to fostering an environment that values exceptional talent, promotes a positive workplace culture, and recognizes outstanding performance. Our dedication to fostering an exceptional work environment at Gatestone remains steadfast, as we eagerly anticipate a future filled with promise and success.
Join The Team
Join the Gatestone Team for a rewarding and dynamic career! At Gatestone, we prioritize the customer experience, embodying it in everything we do. We're looking for Call center agents to handle customer calls, addressing issues efficiently with empathy and understanding, assist on getting payments on current accounts.
This position will be required to work 100% in office during training and afterwards.
What We Offer
Competitive Compensation: Enjoy performance-based bonuses and a starting rate of $14.70 per hour.
Comprehensive Training: Receive paid, full-time training to excel in your role.
Career Development: Benefit from our leadership development programs and internal growth opportunities. Gatestone is committed to promoting from within.
Employee Benefits: Take advantage of discounts, engagement initiatives, and bonus opportunities through our Employee Referral Program.
Your Role
- Assist customers by providing solutions to their financial concerns.
- Manage multiple delinquent accounts for debt collection efforts.
- Negotiate payments and manage payment plans.
- Maintain excellent attendance and adhere to your scheduled work hours.
Who You Are:
- Customer-focused, with strong communication skills and a knack for multitasking.
- Motivated by success, personal growth, and excellent service delivery.
- Proficient in both spoken and written English
Qualifications:
- Excellent written and verbal communication skills is required
- Debt Recovery Experience (Asset)
- Call center experience (Preferred)
- High school diploma or GED required
- Must be able to pass a criminal background check
Work Schedule:
- Monday to Friday: 8h00am to 10h00pm
- Saturday: 9h00am to 12h00pm (At least once a month Saturday is required)
- Expected Start Date: February 3rd 2025
Be a part of an Awarding Winning Company. Apply today!
We are an accessible workplace. Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process.
Job Type: Full-time
Pay: $14.70 per hour
Shift:
- Day shift
- Evening shift
- Morning shift
Experience:
- Call center: 1 year (Preferred)
- Debt recovery: 1 year (Preferred)
Ability to Commute:
- Fredericksburg, VA (Preferred)
Work Location: In person
Salary : $15