What are the responsibilities and job description for the Call Center Agent position at Percepta House?
Job Title: Call Center Agent
Job Location: Washington, DC
Job Type: Full-Time
Job Summary: We are looking for a dedicated and professional Call Center Agent to join our team. As a Call Center Agent, you will be responsible for providing excellent customer service, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate is friendly, patient, and has a strong ability to communicate clearly.
Key Responsibilities:
- Answer inbound calls and respond to customer inquiries in a timely and professional manner.
- Resolve customer complaints and issues effectively, aiming to exceed customer expectations.
- Document interactions with customers, including details of inquiries, issues, and resolutions.
- Follow company procedures and guidelines to ensure compliance with policies and regulations.
- Collaborate with other team members and departments to address customer needs and concerns.
- Maintain up-to-date knowledge of product offerings, services, and promotions.
- Meet or exceed performance metrics such as call volume, customer satisfaction scores, and issue resolution time.
- Participate in training sessions and ongoing development to enhance skills and product knowledge.
Qualifications:
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Strong verbal and written communication skills.
- Excellent problem-solving and decision-making abilities.
- Ability to work effectively in a team environment.
- Basic computer skills and familiarity with CRM systems.
- Ability to handle high-volume calls with professionalism and patience.
Salary : $18 - $24
