What are the responsibilities and job description for the BDC Agent-Car Dealer (Service Dept.) position at Gateway Chevrolet AZ?
Gateway Chevrolet is Arizona's largest Chevrolet dealer. We are the best place to buy and service cars and trucks. We continue to do this by having great team members join our team who will provide customers a world class experience and drive Customer loyalty. We offer great career opportunities, along with industry leading compensation pay programs, benefits, training and a culture where we strive to help our team members be highly successful.
We are looking for the Best People. As with all positions within our dealership, the candidate is expected to uphold the highest ethical standards. Our dealership welcomes those who can acclimate to our clientele, assisting them in enjoying the Gateway Buying and Service experience. We focus highly on customer service and you will be expected to be a part of it daily.
Benefits
- Health insurance
- Paid time off
- Dental insurance
- 401(k)
- 401(k) matching
- Employee discount
Responsibilities:
- Ability to converse with customers to discuss needs and direct appropriately within the dealership.
- Speak clearly and persuasively in positive or negative situations.
- Knowledge of telephone, text and email techniques and etiquette.
- Knowledge of service procedures, processes, and follow-up.
- Ability to active listening and deliver 110% customer experience.
- Enjoy providing customer enthusiasm.
- An interest in the automotive industry.
- Strong customer service and phone skills.
- Possess strong organizational, follow-up and paper-flow handling skills.
- Quick thinker and learner.
- Positive, flexible and process-oriented.
- Organized, self-motivated, enthusiastic and detail-oriented.
- Accurate record keeping.
- Professional with a confident attitude.
- Previous call center experience (an asset but not required).
- Able to thrive in a fast paced, changing environment.
Schedule
- 8 hour shift
- Weekend availability
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
