What are the responsibilities and job description for the Patient Navigator (Lado A Lado) position at Gateway Community Health Center?
DESCRIPTION: Responsible for providing field-based navigation services to address the social determinants of health within patients enrolled in the Lado A Lado Program. Patient navigator must work closely with health educators, health promoters, and data entry clerk.
SUPERVISION: Directly supervised by the Program Manager.
TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, stooping and bending. May require moving up to 25 pounds. Requires the use of office equipment, such as computer terminals, telephone, copiers and scanners.
FUNCTIONS AND RESPONSIBILITIES:
- Committed to removing patients' barriers to care by identifying needs and critical resources for patients, helping them navigate through health care services and systems, and promoting patient's health.
- Develop a network with community agencies that provide social services or resources for community members; such as food, transportation, housing, childcare arrangements, etc.
- Continuously expand knowledge and understanding of community needs, resources, services and programs available.
- Administer and evaluate results of the Social Determinants of Health questionnaire.
- Establish and maintain contact with patients to provide referrals and conduct follow-ups.
- Encourage healthy lifestyles & wellness by educating patients and their families about the developing of habits and behaviors necessary to avoid illness.
- Develop brochures, visual aids, outlines, and other materials used in teaching and guidance for patients.
- Functions as part of a team while being self-motivated and self-directed.
- Keep meticulous records including number of patients served, referrals, outcomes and any other activity conducted.
- Create and maintain a report of all monthly activities conducted to support patients to achieve their health goals.
- Maintains strict confidentiality of patient information and patient records.
- Participate in all required training and education sessions required by the program.
- Perform other duties as assigned.
- Work with Lado A Lado staff members to coordinate program activities.
- Documents data in electronic tracking form as required.
MINIMUM QUALIFICATIONS:
- Bachelor's degree in Social Work, Sociology, Psychology, Health Education and/or related field from an accredited college or university.
- College education may be substituted for five years' experience in a healthcare setting.
- Bilingual in English and Spanish is preferred.
- Possess means of transportation.
- Valid Texas Driver's License and minimum liability insurance.
SKILLS AND ABILITIES:
- Ability to work with individuals or in a group to promote community education and client participation.
- Ability to effectively communicate in English and Spanish.
- Ability to interpret, understand and carry out instructions and orders.
- Ability to work independently and in a team environment.
- Ability to accept supervision and direction.
- Must possess basic knowledge of compliance and HIPAA.
- Must be able to establish and maintain good working relationships with co-workers, visitors and patients.
- Demonstrated knowledge of Microsoft Office (Excel, Word, Publisher and PowerPoint).
- Ability to work in a variety of settings and be culturally sensitive and appropriate.
- Ability to maintain confidentiality of information.
- Ability to express ideas, problems or concerns clearly.
- Ability to exercise good judgment in evaluating situations and in making recommendations.
- Ability to work flexible hours.
