Demo

Patient Navigator (WPHMU)

Gateway Community Health Center
Laredo, TX Full Time
POSTED ON 12/14/2024
AVAILABLE BEFORE 8/14/2029

DESCRIPTION: Responsible for providing operational support for new service delivery sites to improve the health of low-income women in underserved communities by expanding access to preventative healthcare and support services wo established women's health programs.


SUPERVISION: Directly supervised by the Program Manager.


TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, stooping and bending. May require moving up to 25 pounds. Requires the use of office equipment, such as computer terminals, telephone, copiers and scanners.


FUNCTIONS AND RESPONSIBILITIES:

  • Assesses patients' barrier's to women's preventative health services via an assessment tool that includes screening for non-medical service needs provided by the program.
  • Educates patients on the available services standard educational materials.
  • Tracks patient follow-ups to monitor progress in completing needed services.
  • Collects data to evaluate the primary outcomes of patient navigation, including patient adherence to service recommendations and patients lost to follow-up.
  • Keep meticulous records including number of patients served, referrals, outcomes and any other activity conducted.
  • Establish and maintain contact with patients to provide referrals and conduct follow-ups.
  • Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate.
  • Continuously expand knowledge and understanding of community needs, resources, services and programs available.
  • Maintain confidentiality per HIPAA guidelines in regards to patient information.
  • Functions as part of a team while being self-motivated and self-directed.
  • Participate in all required training and education sessions required by the program.
  • Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Bachelor's degree in Social Work, Sociology, Psychology, Health Education and/or related field from an accredited college or university.
  • College education may be substituted for five years' experience in a healthcare setting.
  • Bilingual in English and Spanish is preferred.
  • Possess means of transportation.
  • Valid Texas Driver's License and minimum liability insurance.

SKILLS AND ABILITIES:

  • Ability to work with individuals or in a group to promote community education and client participation.
  • Ability to effectively communicate in English and Spanish.
  • Ability to interpret, understand and carry out instructions and orders.
  • Ability to work independently and in a team environment.
  • Ability to accept supervision and direction.
  • Must possess basic knowledge of compliance and HIPAA.
  • Must be able to establish and maintain good working relationships with co-workers, visitors and patients.
  • Demonstrated knowledge of Microsoft Office (Excel, Word, Publisher and PowerPoint).
  • Ability to work in a variety of settings and be culturally sensitive and appropriate.
  • Ability to maintain confidentiality of information.
  • Ability to express ideas, problems or concerns clearly.
  • Ability to exercise good judgment in evaluating situations and in making recommendations.
  • Ability to work flexible hours.

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