What are the responsibilities and job description for the Patient Navigator (WPHMU) position at Gateway Community Health Center?
DESCRIPTION: Responsible for providing operational support for new service delivery sites to improve the health of low-income women in underserved communities by expanding access to preventative healthcare and support services wo established women's health programs.
SUPERVISION: Directly supervised by the Program Manager.
TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, stooping and bending. May require moving up to 25 pounds. Requires the use of office equipment, such as computer terminals, telephone, copiers and scanners.
FUNCTIONS AND RESPONSIBILITIES:
- Assesses patients' barrier's to women's preventative health services via an assessment tool that includes screening for non-medical service needs provided by the program.
- Educates patients on the available services standard educational materials.
- Tracks patient follow-ups to monitor progress in completing needed services.
- Collects data to evaluate the primary outcomes of patient navigation, including patient adherence to service recommendations and patients lost to follow-up.
- Keep meticulous records including number of patients served, referrals, outcomes and any other activity conducted.
- Establish and maintain contact with patients to provide referrals and conduct follow-ups.
- Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate.
- Continuously expand knowledge and understanding of community needs, resources, services and programs available.
- Maintain confidentiality per HIPAA guidelines in regards to patient information.
- Functions as part of a team while being self-motivated and self-directed.
- Participate in all required training and education sessions required by the program.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
- Bachelor's degree in Social Work, Sociology, Psychology, Health Education and/or related field from an accredited college or university.
- College education may be substituted for five years' experience in a healthcare setting.
- Bilingual in English and Spanish is preferred.
- Possess means of transportation.
- Valid Texas Driver's License and minimum liability insurance.
SKILLS AND ABILITIES:
- Ability to work with individuals or in a group to promote community education and client participation.
- Ability to effectively communicate in English and Spanish.
- Ability to interpret, understand and carry out instructions and orders.
- Ability to work independently and in a team environment.
- Ability to accept supervision and direction.
- Must possess basic knowledge of compliance and HIPAA.
- Must be able to establish and maintain good working relationships with co-workers, visitors and patients.
- Demonstrated knowledge of Microsoft Office (Excel, Word, Publisher and PowerPoint).
- Ability to work in a variety of settings and be culturally sensitive and appropriate.
- Ability to maintain confidentiality of information.
- Ability to express ideas, problems or concerns clearly.
- Ability to exercise good judgment in evaluating situations and in making recommendations.
- Ability to work flexible hours.