Technician Training and Quality Specialist

Job Title: Technician Training and Quality Specialist 
Location: Wright City, MO  
Start Date: Immediate  

About Gateway:  

Gateway Fiber is seeking an outstanding individual to fill the role of Technician Training and Quality Specialist. Gateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service. 

Gateway’s Beliefs About People:  

Gateway believes that people want to know they are cared for both professionally and personally at work. We all share a clear vision of where the company is going and how our contributions positively affect our culture and operational performance. At Gateway, we lookout for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company’s vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular.  Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway’s beliefs about people shape the company and the way we do business.    

Expected Outcomes and Requirements:  

Gateway Fiber is hiring a Technician Training and Quality Specialist to enhance the skills of our Advanced Fiber Optic Technicians and ensure adherence to our quality standards, in support of our goal of adding 500,000 homes and businesses in the next several years. The Technician Training and Quality Specialist is expected to contribute in the following significant ways:  

• Develop and deliver training programs for Advanced Fiber Optic Technicians to improve their technical skills and customer service abilities. 

• Mentor technicians on best practices in fiber installation, troubleshooting, and adherence to quality standards. 

• Conduct regular training sessions to enhance the team's understanding of fiber splicing, network configurations, and installation procedures. 

• Monitor and evaluate technician performance through audits and inspections of installations and service calls. 

• Ensure that all work meets Gateway's quality standards and aligns with company policies. 

• Provide feedback and coaching to technicians based on performance evaluations and customer feedback. 

• Oversee the completion of work orders and documentation, ensuring accuracy and adherence to company processes. 

• Maintain records of training sessions and performance evaluations for all technicians. 

• Assist technicians with complex technical issues, providing guidance on advanced TCP/IP configurations and troubleshooting procedures. 

• Stay updated on industry trends and technologies to enhance training materials and technical support. 

• Work closely with dispatch and leadership teams to address issues that inhibit work completion and assist in finding solutions. 

• Foster a culture of continuous improvement by encouraging feedback from technicians and implementing necessary changes in training programs. 

What you’ll bring to the table:  

• Strong background in fiber optic technology, including advanced knowledge of fiber splicing procedures and installation practices. 

• Proven experience in training or mentoring technical teams, with the ability to communicate effectively. 

• Attention to detail and commitment to maintaining high-quality standards. 

• Self-motivated with the ability to work independently and manage multiple priorities. 

• Excellent time management and organizational skills. 

• High school diploma or equivalent; vocational training or apprenticeship preferred. 

• Valid Class D Driver’s License required. 

• Flexibility to work in varying temperatures and conditions, and ability to traverse job sites safely. 

What’s in it for you?  

• Seeing your work make a positive difference in the lives of our served communities.  

• Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment).  

• Locally owned, friendly, innovative company with high growth projections.  

• Career development.  

• To learn skills and participate in critical projects in all areas of the business.