What are the responsibilities and job description for the Access Control Manager position at Gateway Group One?
Gateway Group One Job Description
We are seeking a motivated and detail-oriented individual to fill the role of Security Officer. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the security of our clients' sites. This includes greeting visitors, vendors, and clients in a professional manner, responding courteously and respectfully to resolve issues, and maintaining clear communication through phone calls, CCTV cameras, and alarm systems.
Responsibilities
- Customer Service: Respond to visitor inquiries, resolve issues promptly, and maintain a positive attitude.
- Tour Services: Conduct site tours to provide comprehensive knowledge and insight into security protocols.
- Escort Services: Perform escorts when required, prioritizing the safety and security of individuals.
- Access Control: Manage access control, ensuring authorized personnel have secure entry to client sites.
- Foot Patrols: Engage in foot patrols to maintain visibility and prevent potential incidents.
Requirements
- Candidate Requirements: Demonstrate exceptional customer service skills, possess strong problem-solving skills, and exhibit proper telephone etiquette.
- Skills and Qualifications: Possess moderate to advanced computer skills, hold a valid SORA license, and be flexible to work various shifts, including weekends and holidays.
- Education: Hold a High School Diploma/GED and possess strong oral and written communication skills.
