What are the responsibilities and job description for the Dispatcher position at Gateway Recruiting, INC.?
MAIN RESPONSIBILITIES OF POSITION:
- Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
- Able to adapt to scenarios in which trucking needs to be redirected to another destination.
- Assign loads to drivers based on designated routes and driver location.
- Prepare, update and dispense the daily route schedule.
- Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pickups, logbooks), route completions and driver locations.
- Ensure route completion via the driver’s check-in process.
- Reviews dispatch system and driver assignments to ensure all loads are dispatched and that detailed information on assigned loads is relayed and completely understood.
- Courteously interact with customers, as required. Receive customer calls, taking orders in a friendly and focused manner.
- Maintain communication of any delays with the customer and ensure to relay such delays to logistics supervisor.
- Report driver performance issues or concerns to appropriate management for resolution.
- Enter pertinent information into our data entry system.
- Ensures all costs for services are rendered and recovered.
- Follow all required safety policies and procedures.
- Perform other job-related duties as assigned.
QUALIFICATIONS:
- High school diploma or GED.
- Prefer 2 years of prior work experience in a dispatch role with experience in a support role in warehouse operations is preferred.
- Bilingual language abilities (English/Spanish) are a plus, but not required.
- Highly proficient in Microsoft Office (including Microsoft Excel skills) and Outlook and strong internet research skills.
- Strong ability to communicate, multitask, and work in high-pressure situations.
- Valid driver’s license and the maintenance of a driving record satisfactory to the Company.
- Flexibility to work overtime, flex schedule, be on call, and work weekends as needed.
- Ability to pass a background check, drug screen, and fitness test.
Salary : $55,000 - $60,000
