What are the responsibilities and job description for the Dispatcher position at Radiant Plumbing and Air Conditioning?
About Radiant Plumbing & Air Conditioning:
Since 2010, Radiant Plumbing & Air Conditioning has been a trusted name in San Antonio, known for our innovative approach, exceptional service, and unwavering commitment to customer satisfaction. Our unique brand and creative advertising have made us a standout in the industry, but our success truly hinges on the incredible talent of our support team. Ready to make a difference and join a team that values your skills? Become a Radiant hero today!
The Good Stuff:
- Medical, Dental and Vision Insurance
- Pet Insurance
- Employee Discounts
- 401k with 4% company match
- PTO, Paid Holidays, Paid Wellness Time
Job Duties:
- Organize & coordinate daily schedules based on call priority & technician ability
- Dispatch & debrief our technicians
- Monitor performance of service techs
- Communicate with customers in a timely & effective manner
- Understand sales goals & hold team accountable
What you need:
- HS Diploma or GED
- 1 year of dispatch experience, preferably dispatching technicians
- Proficiency with Microsoft Office or Google Suite
- Service Titan experience preferred
- High ability to multi-task and switch tasks quickly
- Excellent organizational skills
