What are the responsibilities and job description for the Welcome Specialist - South City YMCA position at GATEWAY REGION YMCA?
- Model the YMCA character values of caring, honesty, respect and responsibility through your actions and conversation with members
- Engage in active listening with potential members to develop sustainable relationships, determine individual goals and interests
- Greet, Interview and tour future members
- Create outbound calls and emails to generate future members to tour center
- Follow up on membership inquiries
- Responsible for tracking and reporting on all tours that result in membership
- Responsible for follow up of all non-joins within specified time
- Process all memberships via membership software systems and ensure all processes are followed
- Schedule all new members for their MYFITness Appointment
- Connect members to specific programs and services; process program registration with the intent to increase member utilization of other services as needed
- Prospects all non-member program users
- Track and provide sales, terms, recovery and MYFITness enrollment updates monthly to supervisor
- Track and provide number of “quality” conversations, program enrollments, MYFITness enrollments
- Review and assist with the actualizing of member satisfaction surveys and suggestion feedback
- Implements, distributes and communicates all membership marketing campaigns and any sales related promotions
- Assist with center and association member appreciation and recognition event(s) and program(s)
- Educate Members on our not-for-profit mission and increase participation in our Y's Annual Giving Campaign and Volunteer Opportunities
- Performs all other duties as assigned.
The YMCA Welcomes a Diverse Workforce
Equal Opportunity Employer M/F/D/V
The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.
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