Program Manager

The Program Manager functions as a coordinator for Gateway Ticketing Systems’ departmental and cross-functional product development teams; working with customers and internal teams with a focus on the delivery of products, features, and enhancements from requirements gathering through delivery.

In this role, the Program Manager is responsible for collecting and gathering estimates and ensuring that all projects deliver the desired outcome for the customer and for Gateway. While becoming well versed in the company’s product development procedures and policies, the Program Manager is responsible for learning and managing scope, cost, schedule, internal staffing, outside vendors, and contractual deliverables as well as documenting and communicating details and plans.

Education and Experience:

• 5 years of experience in Software Development Program Management or Technical Business Analysis.
• BA/BS in Computer Science, Business Administration or a related technical field is preferred.

Core Competencies:

• Able to effectively gather requirements and write scopes of work.
• Proficient project management skills and ability to use appropriate tools to manage the complete Software Development Life Cycle of a project.
• Extensive knowledge of software development methodologies.
• Able to query relational databases, with a focus on Microsoft SQL.
• Ability to quickly learn the installation, configuration, and use of Gateway’s software products.
• Ability to manage project schedules, lead teams, and successfully interact with customers.
• Understanding the necessity to meet stringent deadlines, and the ability to motivate co-workers to meet those deadlines.
• Ability to gather, analyze and write requirements without extensive product knowledge.
• Strong group presentation skills.
• Knowledge of Microsoft Office.
• Ability to travel 15% of the calendar year; may include weekends, holidays, and international travel.
• Work additional hours beyond regularly scheduled hours as requested by management.
• Strong skills in negotiation and conflict management.
• Experience completing detail-oriented, administrative, Program Management tasks.
• Experience managing projects across teams with shared resources.
• Strong communication and decision-making skills.
• Participation in training activities as assigned.
• Knowledge of development environments.

Essential Duties:

• Provide quick estimates.
• Monitor the product/program/project from initiation through delivery.
• Gather and analyze requirements from internal and external sources.
• Work with engineering, quality assurance, and the Product Leadership Team.
• Lead small project team meetings.
• Assist in training employees and customers on new features.
• Work with Program Managers to create training materials and other Program Management documentation as required (customization orders, scopes of work, etc.)
• Ensure completion of the product/program/project on schedule and within budget, time, and scope constraints.
• Escalate issues as required, including the ability to communicate technical information gathered in earlier stages of troubleshooting.
• Participate in Scrum Master preparation activities, becoming familiar with all aspects of:
  • The Scrum Team - the Product Owner, Development Team, Scrum Master’s Service Roles
  • Scrum Events - the Sprint, Daily Scrum, Sprint Planning, Backlog Grooming, Kick Off Meeting, Sprint Review, Release Planning Meeting, Delivery, and Sprint Retrospective
  • Scrum Artifacts – Product Backlog, Monitoring Progress toward Goals, Sprint Backlog, Monitoring Sprint Progress, Velocity, Increment, Transparency, Definition of “Done”

General Duties:

• Complete all tasks and handle all situations in accordance with Gateway’s Core Values.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations.
• Communicate in a clear, concise, and timely manner, including voicemail and email.
• Always promote and uphold the values, mission, and vision of the company.
• Read, understand, and comply with the Employee Handbook.
• Promote and adhere to all defined policies, processes, and procedures.
• Perform other tasks as required by management.

Physical Demands

• Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job.
• Ability to perform repetitive movement actions including walking, standing and sitting for long periods of time to adequately perform the essential functions of the job.
• Ability to work in inside environmental conditions.

Diversity and EEO statement:

As an organization, we strive to maintain an environment and culture where all voices and perspectives are valued, where all team members are seen and heard, where opportunities are available to all who seek them, and where all employees feel they are able to bring their authentic selves to work each day. Diversity, equity and inclusion are an organizational priority, and we are committed to further building and strengthening these programs each year.

Gateway Ticketing Systems is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, biological sex, gender identity, gender expression, sexual orientation, national or ethnic origin, genetic information, disability, age, veteran status, family or marital status, or any other applicable legally protected characteristics.

No agencies, please.

We are not sponsoring visas at this time.