CASE COORDINATOR

Description

Title of Position:                  Case Coordinator

Location:                              Gateways-Homeless Services 

Exempt/Non-Exempt:          Non-Exempt

Union/ Non-Union:              Union

Supervisor:                          Program Director 

Gateways Hospital and Mental Health Center, located in Los Angeles, is a non-profit organization that provides an array of comprehensive mental health services for Children, Adolescents, Transitional Aged Youth, and Adults suffering from mental illness in the Greater Los Angeles area. The organization consists of a standalone fifty-five (55) )-bed hospital and six outlying outpatient facilities that have anywhere from fourteen (14) beds to one hundred and thirty-four (134) beds. The organization has approximately four hundred (400) employees.

SUMMARY OF POSITION
The Case Coordinator is responsible for providing case management services to adults with serious mental illness. Budget adherence, Submission of reports, chart files, group activities and facilitation of oversight entities (including ACOF, HACoLA, LAHSA, DMH, Shelter Care Partnership.)

ESSENTIALS DUTIES

• Maintains accurate and up-to-date charts with appropriate and timely completion of all required documentation, including but not limited to, resident Intake Screening, Individual Program Plans, case notes, release plans, and housing packets.
• Meet with clients on a monthly basis to address progress made toward Individual Service Plan goals. At least one chart note a month will be written to document client’s progress.
• Provides clients with appropriate referrals as necessary, and follow up with clients on progress made with referrals.
• Assists clients with processing yearly housing recertification so that all clients are recertified by the deadline set by HACoLA.
• Collects accurate needed paperwork including signed service forms for HACoLA and LAHSA from residents.
• Completes with accuracy all once a month subsidy reports to ACOF (due on the 3rd of the month.)
• Maintains communication with team members throughout the shift to assure that all tasks are covered, and offers assistance where needed.
• Attends some evening community meetings when requested.
• Completion of two APR reports (one due to HACoLA and one due to LAHSA) which are due yearly and submitted in a timely manner.
• Responds to in-house crisis as needed and assists other residential staff when the situations arise.
• Plans and executed monthly outings with residents via transportation in the company van.
• Is trained on the HMIS. Inputs all milestones for each resident. Charts at least one chart note a month on each client. Does quarterly reports for each client in the HMIS.
• Observes and records client’s behavior and activities, monitors hygiene. Reports any unusual or concerning behavior to the appropriate staff members.
• Coordinate and lead two- three mental health rehabilitation groups on weekly basis.
• Monitors that clients are compliant with outpatient mental health care. Follows up as needed.
• Initiates Incident Reports when an emergency occurs. Participates in the delivery and investigation of incident reports and all emergency training.
• Responds appropriately to emergency or problematic situations; i.e. notifies immediate supervisor, staff, administration, police, fire department, ambulance, and paramedics as appropriate.
• Assures that LAHSA Service Plans are completed twice a yearly before the end of the client’s six month anniversary date.
• Provides good role model for residents in terms of reliability, social skills, professionalism, tact, leadership, grooming, and integrity.
• Responds appropriately under difficult or stressful situations.
• Obtains provisions for various activities including all shopping, picking up of provisions, and obtaining the monies for them from the management company each month.
• Able to work effectively with a set budget and operate effectively within established guidelines.

ESSENTIAL SKILLS

• Ability to work and relate effectively with multidisciplinary treatment team, clients and public
• Ability to assess patients for dangerousness and intervene in a timely, calm, appropriate manner
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to work independently, use good judgement, and remain calm in crisis situations.
• Knowledge of basic counseling skills. Understanding of individual, group, and family dynamics.
• Ability to work indoors and outdoors (i.e. take clients on outings and transportation of supplies)
• Ability to remain calm, objective, and dependable in situations where residents are emotional or uncooperative.
• Computer skills in word processing for creating and typing reports or other related documents.
• Crisis intervention for assessing and de-escalating assaultive behavior.

Qualifications

EDUCATION & CERTIFICATES

Minimum Education Required:

• Bachelor’s degree or equivalent combination of education, training, and experience.

Desired Education:

• Bachelor's degree in Behavioral Sciences or related area with two( 2) years of experience

EXPERIENCE/QUALIFICATIONS

Minimum Experience Required:

• One (1) year experience in mental health, counseling, or substance abuse treatment.
• Academic training in Behavioral Sciences

Desired Experience:

•  Two (2) years experience in mental health, counseling, or substance abuse treatment.

REQUIREMENTS

• Must pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI), and Community Care Licensing (CCL) background clearance.
• Valid California Driver’s license required.
• TB clearance.
• Driving record acceptable for coverage by Gateways insurance carrier.
• Fire and Safety Training*.
• First Aid Training Certification*.
• CPR Certification*.
• Crisis Prevention Institute Training (CPI)**

* Note: If indicated certifications/licenses are lacking, they must be obtained within 180 days of hire.

**Training needs to be completed within 30 days from the date of hire on a designated date provided by onboarding.  Staff need to be certified at the commensurate level for their role to perform their job duties (staff will be taken off the schedule if certification is not achieved).

PHYSICAL REQUIREMENTS

• To perform this job you must be able to carry out all essential functions successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the job.
• Employee will be required to lift and/or move unassisted up to 25 pounds.

Salary : $23 - $24