Field Service Representative 1

We are looking for talented individuals to join our team!

POSITION SUMMARY:

The Field Services Representative 1 will diagnose and repair Gaumard simulators using light hand tools or electronics equipment. They will install new simulators and support equipment, as well as perform operational in-service training to instruct customers on how to operate and maintain the simulators. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position overlooks the Alabama (Birmingham and Mobile areas), Tennessee (Nashville area), and Georgia (Atlanta area) regions.

SUPERVISION RECEIVED AND EXERCISED:

Receives direct supervision from the Field Services Manager.

DUTIES AND RESPONSIBILITIES:

• Performs operational in-service training and installation of Gaumard Standard and Advanced Patient simulator(s) at customer sites.
• Visits hospitals, universities, medical centers, etc., to inspect, diagnose, and repair Gaumard’s Standard and Advanced Patient simulators using light hand tools or electronics equipment.
• Follow schematics, drawings, diagrams, samples; or written/verbal instructions in order to troubleshoot and/or repair simulators during the course of a single visit.
• Actively requests support and verification of process from senior Field Services Reps. in the trouble shooting, repair, and installation of a simulator(s) and its support equipment.
• Participate in group communications with other Field Services Team members.
• Completes repairs and verifies functionality in both a neat and timely fashion.
• Performs operational in-service training and installation of Gaumard Standard and Advanced Patient simulator(s) at customer sites.
• Completes required documentation in a timely manner.
• Serves as contact for conference calls with customers.
• Other duties as required.

QUALIFICATIONS/REQUIREMENTS:

• Requires an Associate degree in a technical or medical area or equivalent experience. Bachelor’s degree preferred.
• Ability to work extended hours (after 5:00 p.m. and/or weekends) to complete tasks or projects.
• Ability to analyze and solve problems in a constantly changing environment.
• Self starter with ability to perform under pressure.
• Experience with workstation software and hardware installation, upgrades, and repairs
• Experienced with: Windows 8/10/11, MS NT Server, MS SQL, MS Exchange, MS Outlook, MS Office (Word, Excel, Access, PowerPoint)
• Excellent communications and time management skills.
• Ability to travel 75 %
• Ability to work with limited supervision.

PHYSICAL/MENTAL REQUIREMENTS:

• Ability to communicate effectively in a business environment.
• Ability to think logically and follow procedures and instructions.
• High energy level, comfortable performing multifaceted projects in conjunction with normal activities.
• While performing the duties of this job, the employee is regularly required to sit and use his/her fingers.
• The employee frequently is required to talk and/or listen.
• The employee is interchangeably required to sit, stand, and walk.
• The employee must occasionally lift and/or move up to 75 pounds.
• Ability to communicate (read and write) effectively in a business environment.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to establish and maintain effective working relationships with customers and fellow employees.

WHAT YOU'LL GET WHEN YOU JOIN THE GAUMARD FAMILY:

• Competitive Pay.
• Full health benefits (medical, vision, dental).
• Paid Time Off (PTO).
• 11 Paid Holidays.
• Retirement plan with 100% employer match up to 5% of employee's contribution.
• Satisfaction knowing that you have joined a long-standing company.

Hours: Monday to Friday 8:00 AM to 4:30 PM must be willing and able to work some Saturdays or stay beyond scheduled shift if needed to meet business demands.

The above job description supersedes all previous descriptions. This job description is intended to be a tool to describe the primary purpose of the job and the KEY duties and responsibilities. This description does not state or imply that the functions listed above are the only tasks to be performed by the employee occupying this position. Management has the right to add to or change the job responsibilities at any time.

Equal Employment Opportunity Statement: Gaumard Scientific is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Gaumard Scientific is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Gaumard Scientific are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Gaumard Scientific will not tolerate discrimination or harassment based on any of these characteristics. Gaumard Scientific encourages applicants of all ages. Gaumard Scientific will provide reasonable accommodation to employees who have protected disabilities consistent with local law.