Receptionist, Testing Center

The Receptionist is responsible for administrative tasks associated with the Testing Center and will maintain the front desk and telephone line. This position will coordinate information and paperwork to ensure smooth running of the Testing Center front desk. The receptionist will also answer and direct phones, create a friendly, welcoming, and helpful environment for clients in the waiting area, and assist in preparing all paperwork for the client’s scheduled appointment.

The Receptionist will also assist in entering client-level testing data in the agency data system (AIRS, AWARDS) and other Electronic Health Records systems (EHRs). They will interact with Testing Center staff to ensure client and service level information is captured and reported accurately.

Essential Job Functions

The following duties are mandatory requirements of the job:

• Manage client flow and assist in the processing of clients checking-in to and checking-out of the Testing Center using established tools and systems.
• Perform data entry duties by transcribing demographic information and testing records from forms into AIRS database, AWARDS, and other EHRs.
• Labels, files/scans clients’ charts as directed.
• Maintain a tidy reception area and ensure clients are welcomed and supported.
• Provide administrative support for the Director/staff as needed.
• Complete office tasks such as filing, copying, documents shredding, and mailing.
• Assists with distribution of HIV Self-test kits.

Other Responsibilities

The following duties are to be performed as assigned by the supervisor:

• Assists with continuous quality improvement and other special projects.
• Assist with special projects and perform other related duties as requested.
• Attend program and agency meetings and/or other trainings.

Education and Certification

• High School Diploma, GED, or HSE is required.

Special Skills and Knowledge

In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all of the following:

• Experience in data entry/data management.
• Detail oriented.
• Excellent organizational skills.
• Ability to maintain focus on repetitious tasks.
• Excellent computer skills, including advanced MS Word and Excel.
• Proficient in answering the phone while engaged in other clerical tasks.
• Excellent communication and interpersonal skills.

Successful candidates will welcome the opportunity to work in a racially and gender-diverse environment and to contribute to a positive and inclusive atmosphere. Working at GMHC requires a demonstrated awareness of and commitment to the concerns of the breadth of the communities that we serve. Prior work with non -profit agencies or work on behalf of LGBTQ communities and/or people living with HIV is highly desirable. Experience working with other historically marginalized communities (in a professional or volunteer capacity) is also desirable.

This is an in-office position

Salary range $20.00 per hour, working 21 hours per week