What are the responsibilities and job description for the Employee Benefits Support Specialist position at GBS Benefits, Inc.?
About the Role
This position plays a critical role in supporting the delivery of exceptional service to our clients. The successful candidate will be responsible for managing day-to-day client interactions, resolving complex issues, and collaborating with internal teams to ensure seamless service delivery.
Main Responsibilities
- Support Account Managers in developing and executing client plans to drive retention and growth.
- Identify opportunities to enhance client experiences through improved processes and communication strategies.
- Collaborate with internal teams to address client concerns and resolve issues promptly.
Requirements
- Bachelor's degree in Business Administration or related field.
- 1-2 years of experience in a related field, preferably in employee benefits administration.
- Strong understanding of Microsoft Office applications, particularly Excel.
