What are the responsibilities and job description for the Guest Service Representative position at GBS Benefits?
Job Description – Guest Service Representative
GBS Benefits, Inc. is the leader in experience, innovation, and services when it comes to customizing the employee benefits offerings for our clients. GBS Benefits has created a culture of respect, trust, hard work, and fun. When you love your job and the people around you, remarkable things can happen. We carry great excitement in our work, knowing that we have a tremendous positive impact on the larger scale. We partner with thousands of companies in building and protecting their dreams and visions. We invite you to investigate this job opportunity at GBS.
Description:
First impressions are essential for good business and relations at GBS. As the first employee visitors meet, the Front Office Representative provides warm friendly greetings to clients and visitors along with great customer service and direction.
Essential Functions and Responsibilities:
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Answer the phone in a timely manner and direct calls to the correct departments.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Monitor lists of CE credits and renewals of Utah Licenses for Insurance Broker
- Broker appointments with carriers
- Other projects as needed
Skills and Knowledge:
- Proficiency in Microsoft Office
- High School Degree
- Physical demands include the ability to lift and move objects (typically 0-15 lbs)
Performance Expectations:
- Time management skills and ability to prioritize work
- Organizational skills and ability to multitask
- Written and verbal communication skills
- Must work with respect, and have the ability to get along with diverse personalities.
Working Conditions / Essential Functions:
This position enjoys the benefit of working in a newly constructed and beautiful open concept office building. Our facility is state of the art with common areas, stand-up workstations, beautiful views, an amazing lunchroom, and wonderful amenities. Employees are provided with modern ergonomically proven workspaces. Daily work includes computer interfacing, data entry, communications (electronic and physical), movement throughout the office, attending meetings, etc.
Physical demands include the ability to lift and move objects (typically 0 - 10 lbs.), visually monitor information/data on a computer screen,
The working environment described above provides a detailed representation of what employees might encounter in the workplace while performing the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the job.
This job description is not designed to cover every scenario or an all-inclusive list of activities, duties, or responsibilities that are required of the employee. Other assigned duties may be added or expected from the company.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
