What are the responsibilities and job description for the Customer Care Representative - Home Based position at GC Services LP?
Overview
Who we are:
At Intelogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, Intelogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.
What’s the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
What’s in it for YOU?
- Early access to earned wages via PayActiv
- Access to 50% of earned wages up to $500 per pay period
- Full-time, non-seasonal
- Paid training
- Advancement opportunities (management training program)
- Employee discounts
- Extensive Benefits Package
- Medical, Dental, Vision Insurance
- Paid Time Off
- 401(k) Investments
Salary Range: Up to $18.45 hourly benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Responsibilities
In addition to delivering extraordinary service on calls in a fast-paced, structured customer care environment, you may:
- Support customers between the hours of 9 AM to 8 PM Monday-Friday
- Two shift structures:
- 11am-8pm M, 10am-7pm T-W, 7am-4pm R-F
- 11am-8pm M, 10am-7pm T-W, 8am-5pm R-F
- 9am-8pm M, 8am-7pm T, 10am-7pm W, 8am-5pm R, 8am-12PM F
- Have open availability including during holidays
- Take back-to-back customer service phone calls with customers throughout the entirety of your shift
- Have computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Qualifications
What We Look for in a Candidate:
- 18 years or older
- High School Diploma or GED
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
- Superb attendance, so you can be there when our customers need us.
Salary : $18
