What are the responsibilities and job description for the Security Software Engineer position at GCESYSTEMSCANDIDATEPORTAL?
GC&E Systems is the Southeast’s premier specialty contractor for integrated security including Closed Circuit Television (CCTV), Electronic Access Control, Intercom, Intrusion Detection Systems (IDS), VDV cabling, data center infrastructure, electrical service, and wireless networks.
Responsibilities include but are not limited to:
Maintain Genetec Enterprise Software for National Account Customer including Security Patching, Upgrades, Software Optimization, Fail Over and Third-Party Integrations, etc.
Ensure Genetec Enterprise Software is Operating In a Secure and Stable Environment at All Times.
Subject Matter Expert on Genetec Enterprise Synergis and Omnicast Software Platforms. Version 5.9 or higher.
Subject Matter Expert on Genetec Enterprise Security Center Applications.
Assisting Account Manager and Sales Manager with customer service and client satisfaction.
Assisting Project Managers / Operations Manager with customer service and client satisfaction.
Assist Customer on Best Practices for Genetec Software Upgrades and Updates.
Respond to Enterprise Software Related Service Calls or Trouble Request.
Engage Genetec Shared Dedicated Support as Needed.
Conduct Daily Evaluations of Enterprise Genetec Software Performance.
Prepare for and Conduct Quarterly Business Review Meetings with Customer.
Prepare Monthly Status Report and Present to Customer.
Follow and Support Customer Change Management Policies and Procedures.
Report to Customer Site During Normal Business Hours, Monday-Friday.
Candidate Requirements:
Bachelor’s Degree in an IT Discipline or a Business, Engineering or Construction Management Background.
Trained and Certified on Genetec Enterprise Software. Genetec Security Center Enterprise Technical Certification SC-ETC-001 Required.
High Level of Knowledge with Enterprise Server Configuration and Administration of Synergis Access Control, Omnicast CCTV software and Genetec Security Center Applications.
7 Years Minimum background in Access Control and CCTV Surveillance System Programming and Troubleshooting.
Strong Organizational Skills
Excellent Oral and Written Communications Skills.
Excellent IP Networking Skills.
Strong MS Office skills (Word, Excel, PowerPoint)
Excellent Customer Service Skills.
Willingness and Ability to Communicate with a Variety of Customer Personnel.
Strong Leadership Qualities.
Excellent Software Troubleshooting Skills.
Good People Skills
Willingness to Provide Excellent Service and Customer Satisfaction
Experience in Resolving Security System and Software Issues.
Security Systems Design Experience.
Basic CAD and MS Products Knowledge.
GC&E Systems Group, Inc. offers a competitive benefits package to include: paid holidays, paid time off, medical, dental, vision, flexible spending account, LTD & STD, company paid life insurance, 401(k) and tuition reimbursement.
It is the policy of GC&E Systems Group, Inc. to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by the federal, state, or local laws or regulations.
We affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.
We are proud to be an EEO employer. We maintain a drug-free workplace and pre-employment drug testing and background checks are required.
The information above has been designed to indicate the general nature and level of work performed by employees with the classification. It is not designed to contain or be interpreted as a comprehensive inventory of duties, responsibilities, and qualifications required of employees assigned to this position. Duties, responsibilities and activities may change at any time with or without notice.
