What are the responsibilities and job description for the Service Coordinator position at GCHP?
POSITION TITLE: Service Coordinator
MANAGER: VP of Property Management
GENERAL DESCRIPTION: The primary function of the Service Coordinator is to effectively assist residents identified as frail elderly and in need of and/or can benefit from service coordination. The position provides persons served with information and supportive access to local services and resources that can assist the residents to achieve a quality of life. The Service Coordinator maintains a caseload, supervises a caseload, and is responsible for reporting on services performed by the service coordination team. This position is required to implement best practices in service coordination and maintain records according to accreditation and contractual requirements. The Service Coordinator provides as a liaison for persons served to maintain safe, sanitary, and secure housing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Welcome new residents (and establish contact with existing residents) and explain to them the resident services program, its offerings, and the SC role in providing information and support in assisting residents interested in accessing local service resources.
2. Identify, assess, select, develop, and maintain referral partnership relationships with local service resource agencies that effectively assist residents to achieve their life opportunities objectives.
3. Provide supportive linkages between residents and referral agency staff when residents or agencies request assistance.
4. Work with the property management team when a resident is identified as being in jeopardy of eviction and offer linkages and referral support to the resident to rectify the situation quickly and positively.
5. Establish and monitor key performance indicators resident services program targets. Consistently track and measure program target progress.
6. Regularly report program outcomes to both internal and external stakeholders, analyze and utilize outcomes data as the basis for continuous program improvement.
7. Identify and assess individual and family needs when appropriate; inform the resident of available resources and provide support in accessing services successfully.
8. Help to facilitate tenant meetings and community-organizing and social activities if desired by residents.
9. Develop supportive professional relationships with residents that help them enhance the quality of their lives, empower them and encourage them in taking the steps to achieve self-sufficiency.
10. Assist property management in mediating conflicts between tenants.
11. Complete other housing and resident-related assignments as directed by the supervisor.
12. Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
This position requires knowledge, skills, and abilities equivalent to:
• 3 years of experience working with people with cognitive limitations and/or physical impairments.
• A minimum of 3 years of service coordination experience.
• Working knowledge of the local social service system or the proven ability to quickly develop such knowledge.
• Ability to identify, assess, select, develop and maintain community service referral partnerships that assist residents in achieving their life opportunities objectives.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrates experience in successfully working with diverse populations.
• Competent computer and technology skills.
• The ability to establish, maintain, track, measure, and report to stakeholders the program's objectives and their efficacy in assisting residents to achieve their life opportunities objectives.
