Account Manager

Focus Areas (see addendum for additional details):  To be used at beginning for posting process

• GCI Commercial – Sales Force
• USAC
• Regulated Accounts

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
  • Goal oriented, persuasive, motivated self-starter, professional in habits and appearance, capable of successfully performing job duties with minimal supervision.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Ability to interact on a strategic level with peers, senior management, interdisciplinary teams, current, new and/or upset customers, vendors, and employees.
  • Ability to build rapport and collaborate with others within the company and externally.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Strong verbal, written communication, and excellent active listening skills.
  • Demonstrated ability in developing and producing complex written and verbal customer proposals.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Demonstrated ability to meet or exceed established targets, measurable performance goals, and sales quotas on a consistent basis.
  • Knowledge of and successful utilization of documented sales processes.
  • Strong record keeping and organization skills.
  • Exceptional adaptability and problem-solving skills.
  • Resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. 
  • Maintains a general knowledge of all relative products and services offered by GCI.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively. 

Grade: C02

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelor’s degree in Marketing, Business, Economics or similar emphasis. *
• Minimum of four (4) years of progressively responsible sales experience, to include a minimum of three (3) years of experience developing proposals and three (3) years of experience in a customer service sales related industry consistently meeting or exceeding sales quota. *

Preferred: 

• Telecommunication Sales experience. 
• Relevant telecom industry or job specific certifications. 

DRIVING REQUIREMENTS: 

• This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:  

• Must be able to travel and meet with customers at their locations throughout assigned territory.
• Work is primarily sedentary, requiring daily routine computer usage and heavy telephone usage/virtual interaction (i.e., Teams) with customers, vendors, and other employees.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.   
• Must be willing and able to work a flexible schedule, including additional time on weekends, holidays, before or after normal work hours to meet goals and deadlines. 
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.