Technical Development Instructor I

GCI's Technical Development Instructor I will focus on enhancing the technical expertise and knowledge of employees by designing, implementing, and evaluating comprehensive, high-quality training programs. Develop robust training solutions that align with organizational goals, promote continuous professional growth, and ensure adherence to industry standards. Build a highly skilled, knowledgeable workforce capable of meeting present and future business challenges effectively.

Responsible for providing exceptional training and technical education across the organization. This includes developing, delivering, and assessing targeted training programs designed to address employees’ skill development needs. Ensuring that all training initiatives are strategically aligned with industry standards and organizational objectives, fostering a culture of continuous improvement and excellence.

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Ability to influence and manage team members without a direct reporting chain.
  • Ability to successfully interact and collaborate with senior management, colleagues, business partners, customers, contractors, team members, vendors, technical staff, and new customers.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Strong oral and written communication skills.
  • The ability to communicate with and understand the needs of technical customers is essential.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Must be highly organized with a demonstrated ability to meet deadlines and budget commitments.
  • Demonstrated ability to multi-task in a dynamic, complex, and rapidly changing environment.
  • Must be able to reconcile divergent demands and prioritize individual workload.
  • Uses knowledge and experience to instinctively sense issues and opportunities, taking proactive action to resolve.
  • Demonstrates accuracy and thoroughness while looking for ways to improve current and future documentation, documentation standards, and content management processes.
  • Ability to create and execute documentation management plans and processes.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel, Visio, and PowerPoint) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.

Additional Job Requirements:

Responsible for assisting in the design, delivery, and improvement of foundational technical training programs within the telecommunications sector. Under the guidance of senior instructors, this role ensures effective knowledge transfer, program efficiency, and continuous improvement of training materials and methodologies.

• Training Material Development & Enhancement:
  • Collaborative Content Creation: Assist senior instructors in developing, updating, and refining training materials, including presentations, manuals, e-learning modules, instructional guides, and practical exercises.
  • Standardization & Quality Assurance: Ensure all training content adheres to established guidelines, organizational standards, and industry best practices.
  • Feedback Integration: Actively contribute to the enhancement of training materials by gathering learner feedback and recommending improvements.
• Training Delivery & Facilitation:
  • Entry-Level Training Programs: Independently deliver engaging and interactive training sessions focused on fundamental technical concepts and foundational skills.
  • Instructional Methods: Apply various teaching techniques, such as demonstrations, hands-on activities, and group discussions, to enhance learner engagement and comprehension.
  • Learner Engagement: Provide clear explanations, encourage active participation, and address trainee questions effectively to support knowledge retention.
• Training Program Logistics & Scheduling:
  • Program Coordination: Assist in organizing and scheduling training sessions, ensuring appropriate resources, materials, and facilities are prepared in advance.
  • Attendance & Progress Tracking: Maintain accurate records of participant attendance, engagement, and assessment results for reporting and improvement purposes.
  • Resource Allocation: Collaborate with training administrators to ensure availability of tools, equipment, and materials needed for training sessions.
• Independent Instruction & Continuous Improvement:
  • Self-Directed Training Delivery: Conduct training sessions independently for entry-level technical topics, demonstrating confidence and expertise in fundamental concepts.
  • Curriculum Development Participation: Actively contribute to curriculum development initiatives by offering insights, identifying gaps, and suggesting improvements.
  • Ongoing Skill Enhancement: Stay updated on emerging industry trends and technological advancements to enhance instructional effectiveness.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelor’s degree in human resources, education, organizational development, business administration, journalism, communications, or relevant field. *
• Minimum of five (5) years of experience in telecommunications technology such as fiber, HFC and twisted pair technical work or related field. *

Preferred: 

• One (1) year of classroom or virtual facilitation experience.
• Experience in developing online training modules.
• Adult education, instructional design, or other telecom industry or job specific certifications. 

DRIVING REQUIREMENTS: 

• This position may require access to reliable transportation for frequent travel between retail store locations, offices, worksites, warehouses or other locations as needed.

• Work is at times sedentary, requiring daily routine computer usage.
• Work is at times physical in nature and can include climbing poles, handling ladders, and rescue dummies.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions. 
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary. 
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.