What are the responsibilities and job description for the Technical Development Instructor II position at GCI?
GCI's Technical Development Instructor II will fo cus on enhancing the technical expertise and knowledge of employees by designing, implementing, and evaluating comprehensive, high-quality training programs. Develop robust training solutions that align with organizational goals, promote continuous professional growth, and ensure adherence to industry standards. Build a highly skilled, knowledgeable workforce capable of meeting present and future business challenges effectively.
Responsible for providing exceptional training and technical education across the organization. This includes developing, delivering, and assessing targeted training programs designed to address employees’ skill development needs. Ensuring that all training initiatives are strategically aligned with industry standards and organizational objectives, fostering a culture of continuous improvement and excellence.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Training Program Development & Maintenance:
- Design, update, and maintain comprehensive training curricula covering various technical subjects within the telecommunications sector.
- Develop structured training materials, including manuals, presentations, e-learning modules, hands-on exercises, and assessment tools.
- Regularly review and enhance training content to ensure accuracy, relevance, and compliance with industry standards and organizational objectives. Incorporate the latest technological advancements and best practices into training modules to promote cutting-edge knowledge transfer.
Training Delivery:
- Facilitate engaging and interactive training sessions using in-person, virtual, or hybrid formats to accommodate diverse learning preferences and needs.
- Apply various instructional techniques, including lectures, demonstrations, practical exercises, group discussions, on-the-job demonstrations and simulations, to optimize learning outcomes. Utilize appropriate training platforms, tools, and technologies to enhance learner engagement and knowledge retention.
Learner Assessment & Feedback:
- Develop and administer quizzes, practical assessments, certification exams, and other evaluation methods to measure learner comprehension and skill acquisition.
- Provide constructive feedback and personalized guidance to trainees, fostering continuous improvement and practical skill application. Monitor learner progress and recommend additional resources or training as necessary to address individual learning gaps.
Documentation & Reporting:
- Maintain accurate and up-to-date records of training programs, including schedules, attendance logs, assessment results, and certification achievements.
- Prepare and present reports on training effectiveness, learner progress, and areas for improvement to management and stakeholders.
Continuous Improvement:
- Stay informed of industry trends, technological advancements, and regulatory changes relevant to telecommunications training. Proactively seek opportunities to enhance instructional techniques and training content, ensuring the delivery of cutting-edge education.
Training Materials & Resource Management:
- Ensure all training materials are current, high-quality, and aligned with relevant industry standards and organizational expectations. Continuously enhance training content based on learner feedback, technological advancements, and changing industry practices.
Collaboration & Needs Assessment:
- Work closely with internal teams, including subject matter experts, HR, and management, to identify skill gaps and training needs.
- Tailor training programs to meet the evolving requirements of the organization and support its strategic goals.
- Maintain open communication channels with stakeholders to ensure training initiatives are effectively aligned with business objectives.
COMPETENCIES:
- ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
- BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
- COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
- Ability to influence and manage team members without a direct reporting chain.
- Ability to successfully interact and collaborate with senior management, colleagues, business partners, customers, contractors, team members, vendors, technical staff, and new customers.
- COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
- Strong oral and written communication skills.
- The ability to communicate with and understand the needs of technical customers is essential.
- COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
- CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
- RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
- RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
- Must be highly organized with a demonstrated ability to meet deadlines and budget commitments.
- Demonstrated ability to multi-task in a dynamic, complex, and rapidly changing environment.
- Must be able to reconcile divergent demands and prioritize individual workload.
- Uses knowledge and experience to instinctively sense issues and opportunities, taking proactive action to resolve.
- Demonstrates accuracy and thoroughness while looking for ways to improve current and future documentation, documentation standards, and content management processes.
- Ability to create and execute documentation management plans and processes.
- SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel, Visio, and PowerPoint) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
Additional Job Requirements:
Responsible for leading the design, development, and delivery of technical training programs within the telecommunications sector. Requires a high degree of expertise in specialized technical areas, along with the ability to mentor and guide junior instructors while ensuring the organization’s training standards remain current and effective.
- Training Leadership & Advanced Instruction:
- Lead Training Initiatives: Design, deliver, and oversee training programs focused on intermediate to advanced technical concepts, ensuring learners acquire critical skills and knowledge.
- Comprehensive Instruction: Facilitate training sessions using various formats (in-person, virtual, and hybrid) and methodologies that promote engagement, comprehension, and skill application.
- Customization of Training Techniques: Adapt instructional strategies to accommodate diverse learning styles, ensuring all participants can effectively grasp complex concepts.
- Program Design & Implementation:
- Curriculum Development: Design and implement new training programs that address emerging technologies, methodologies, and industry trends.
- Continuous Improvement: Regularly review and update training materials to maintain accuracy, relevance, and alignment with organizational goals and industry standards.
- Innovative Approaches: Integrate innovative teaching tools, platforms, and technologies to enhance learning experiences and improve knowledge retention.
- Subject Matter Expertise (SME):
- Technical Expertise: Serve as a subject matter expert in specialized technical areas, such as Fiber, Twisted Pair, HFC, OSP Maintenance
- providing authoritative guidance and insights into training participants and colleagues.
- Consultative Support: Collaborate with internal teams to identify skill gaps and develop targeted training solutions that address specific organizational needs.
- Industry Awareness: Stay current with advancements in telecommunications and related fields, ensuring training programs reflect the latest knowledge and best practices.
- Mentorship & Collaboration:
- Instructor I Mentorship: Provide mentorship and guidance to Instructor I trainees, offering constructive feedback, support, and professional development resources.
- Collaborative Development: Work closely with senior instructors, instructional designers, and stakeholders to enhance training programs and achieve organizational training objectives.
- Technical Proficiency & Communication:
- Training Tools & Technologies: Demonstrate proficiency in using various training platforms, software, and tools to create and deliver high-quality training experiences.
- Communication & Presentation Skills: Exhibit strong communication, presentation, and interpersonal skills to effectively convey complex technical concepts to diverse audiences.
- Feedback Integration: Continuously gather and incorporate learner feedback to improve training effectiveness and learner satisfaction.
Additional Competencies:
- Proven Experience: Extensive experience in technical training, instructional design, or related areas, with a focus on intermediate to advanced concepts.
- Adaptability: Ability to tailor training techniques to accommodate various learning styles and proficiency levels.
- Leadership Skills: Demonstrated capability to mentor junior instructors and contribute to the overall improvement of training programs.
Minimum Qualifications:
Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
- High School diploma or equivalent.
- Bachelor’s degree in human resources, education, organizational development, business administration, journalism, communications, or relevant field. *
- Minimum eight (8) years’ experience in telecommunications, safety, or construction.*
- Including a minimum of two (2) years of classroom or virtual facilitation experience.
Preferred:
- Master’s Degree in relevant field.
- Experience in developing online training modules. Adult education, instructional design, or other telecom industry or job specific certifications.
DRIVING REQUIREMENTS :
- This position may require access to reliable transportation for frequent travel between retail store locations, offices, worksites, warehouses or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
- Work is at times sedentary, requiring daily routine computer usage.
- Work is at times physical in nature and can include climbing poles, handling ladders, and rescue dummies.
- Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
- Ability to accurately communicate information and ideas to others effectively.
- Physical agility and effort sufficient to perform job duties safely and effectively.
- Ability to make valid judgments and decisions.
- Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
- Must work well in a team environment and be able to work with a diverse group of people and customers.
- Virtual workers must comply with remote work policies and agreements.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
