What are the responsibilities and job description for the Logistics Administrator position at GCM / Gofer Parts / Total Service Solutions?
Logistics Administrator
Summary/Objective
The Logistics Administrator ensures that all customer and vendor transactions needs are met or exceeded by providing excellent customer service. This position reports to the Logistics Manager for the Total Service Solutions Division.
Essential Functions
- Completes Dispatcher Training to understand Work Order/ Case management Lifecycle.
- Responsible for tracking and updating Missing Machines report and Aging report.
- Supports daily shipment activity for customers and vendors. (BOL generation)
- Follows and delivers client requests and parameters.
- Assists with creating customized standard operating procedures.
- Communicates with managed and incumbent carriers and tenders shipments based on customer route guide.
- Supports Logistics Machine with claims filing on behalf of organization.
- Responds timely to client requests and inquiries including the shipment exception process.
- Resolves client issues quickly and efficiently.
- Schedules appointments and tracks shipments with a focus on optimization of activities.
- Works closely with partner carriers to facilitate efficient transportation and deliveries of equipment.
- Works closely with the Logistics Manager to fulfill all redeployment of asset requests.
- Provides support on miscellaneous projects as needed under the supervision of the Logistics Manager.
Competencies
- Excellent verbal and written communication skills
- Strong attention to detail with excellent follow-up skills
- Professional aptitude, presentation and demeanor
- Ability to meet/exceed time-sensitive deadlines
- Ability to multitask and problem solve
- Ability to work collaboratively as part of a team
Supervisory Responsibility
This position has no supervisory responsibility, no direct reports.
Position Type and Expected Hours of Work
This is a full-time office position. Days and hours of work are Monday through Friday, 9:00 a.m. to 5:30 p.m.
Travel
No travel is expected for this position.
Required Education and Experience
- HS Diploma
- 0-2 years’ experience in customer service
- 1-2 years of administrative support experience
- Excellent verbal and written communication skills
- Strong attention to detail with excellent follow-up skills
- Professional aptitude, presentation and demeanor
- Ability to meet/exceed time-sensitive deadlines
- Ability to multitask and problem solve
- Ability to work collaboratively as part of a team
Preferred Education and Experience
- BA or BS Degree preferred, but not required
- Experience with Microsoft Excel
- Experience with Salesforce Platform
- Previous Logistical Experience a plus
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $18 - $21
