What are the responsibilities and job description for the Service Counter Technician (1:00pm- 9:30pm shift) position at GCyber?
GCyber is seeking a Service Counter Technician, to support a high profile DISA customer. You will be managing peripheral pickups, troubleshooting laptop repair issues, and provide walk-in services to ensure that customer needs are met promptly and effectively.
As a Service Counter Technician, You Will
GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include:
GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.
Stay in Touch
For future job notifications please follow GCyber on LinkedIn. https://linkedin.com/company/gcyber
As a Service Counter Technician, You Will
- Deliver professional and friendly front-line technical support by welcoming clients, managing interactions, and assisting with issues like laptop re-imaging, CAC PIN resets, and VPN connectivity.
- Provide in-person troubleshooting and proactive guidance for hardware, software, and network issues, escalating complex problems when necessary and conducting user education sessions.
- Maintain accurate documentation of service requests and technical resolutions in systems like SNOW, ensuring organized records and clear communication.
- Collaborate effectively with internal teams and assist VIP customers, managing multiple priorities and contributing to smooth service delivery, even during high-demand periods.
- Demonstrate flexibility and commitment by adhering to rotating shift schedules, including evenings, weekends, and holidays, and taking initiative to support team efficiency and customer satisfaction.
- Active DoD Secret clearance
- Bachelor’s Degree in IT related field or equivalent related experience in lieu of degree
- 2-4 years of professional experience supporting PC hardware and software systems.
- 8570 level IAT II certification (i.e., Security , CySA , CCNA – Security, CND, GICSP, GSEC, SSCP)
- Experience with ticketing systems is essential; familiarity with ServiceNow a plus.
- Excellent customer service skills
GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include:
- 26 Days of Paid Leave Annual PTO Increase
- An extra day of paid leave for every year of employment with GCyber
- Paid Parental Leave
- Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave
- 401(k) Matching
- 100% Company-funded Disability Insurance
- 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members
- Training and Professional Development Plans
- Commuter Benefits Plan
- Parking and Transportation Allowance
GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.
Stay in Touch
For future job notifications please follow GCyber on LinkedIn. https://linkedin.com/company/gcyber
