What are the responsibilities and job description for the Information Technology Specialist position at GDI Infotech?

GDI is on the hunt for an IT Support Specialist who thrives in the fast-paced world of tech troubleshooting.

Our mission is to ensure that our partners can grow and thrive without any IT headaches. This is about diving headfirst into digital problems, quickly resolving computer glitches, and being the face of the company on-site to ensure their IT struggles are eliminated.

What to expect :

Partner Centricity : We're not just fixing computers, we're building relationships. Our clients are our partners, and their success is our mission. We're their tech wingmen, always ready lend a hand (or keyboard) when things get bumpy.
Urgency : We don't believe in "getting to it eventually". When a ticket comes in, it's a call to action! We move fast, think fast, and solve problems faster.
Continuous Learning : The tech landscape is a jungle. We're always hungry for new knowledge, eager to embrace the latest trends, and constantly evolving our skills. Think tech ninjas constantly upgrading their arsenal!
Transparency : No smoke and mirrors here. We're all about open communication, clear expectations, and honest feedback. We believe in building trust, not walls, and that means being upfront and accountable for our actions.
Accountability : We own our stuff (both literal and metaphorical). We take responsibility for our actions, our decisions, and our results. We believe in owning our successes and learning from our mistakes, because that's how we grow stronger, together.
Teamwork makes the dream work : One team, one goal. We believe in asking for help, questioning the status quo, and presenting a united front.

Who you are (and why we need you) :

Tech-savvy : Your troubleshooting skills are legendary. Bonus points for being able to explain it all to your grandma.

CompTIA / Microsoft certifications preferred or equivalent experience.

Proficient in network, server, and workstation administration and troubleshooting

Networking expertise, including firewalls, VPN, and router installations.

Experience with Windows Active Directory, Azure Active Directory, and Exchange Online administration.

Capable of hardware upgrades and repairs.

Ability to diagnose and resolve both software and hardware issues.

Basic knowledge of TCP / IP and proficient in addressing malware in a modern network.

Problem solver : You see a tech issue and your brain goes into overdrive. You love the challenge of a good puzzle, and never give up until the issue is squashed.

Highly patient : You can handle frustrated users with grace and empathy, all while keeping your cool under pressure.

Lifelong learner : The tech world never stops evolving, and neither do you. You're curious, eager to grow, and always up for a new challenge. You love to ask questions and are eager to improve.

What we offer :

Competitive pay and benefits : We value your skills and want to make sure you're well-compensated.

Training and development : We'll provide the tools and resources to help you level up your tech game.

Ability to work remotely when needed

Requirements :

Minimum 2 years of IT experience

Retail experience highly desired

Valid drivers license and reliable vehicle - this position does go on-site to our partners frequently

Technical degree a plus

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