What are the responsibilities and job description for the Supplier Quality Product Senior Manager - RAC/HVAC position at GE Appliances?

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities : we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

As a GE Appliances' Supplier Quality Senior Manager - RAC / HVAC you'll be responsible for driving quality improvements and providing exceptional customer service for the Residential AC and Retail AC segments of the Air Products Microenterprises. This role works directly with cross-functional teams to enhance customer ownership experience and quickly resolve field quality issues. It leads efforts to proactively improve product performance by leading quality initiatives during New Product Introduction ("NPI") program launches. Coach and mentor Product Quality Engineers (PQEs) on the Sourced Finished Goods ("SFG") team in quality systems and processes

Position

Supplier Quality Product Senior Manager - RAC / HVAC

Location

USA, Louisville, KY

How You'll Create Possibilities

Essential Duties & Responsibilities

Quality Metrics and Improvement

Manage quality metrics for the Retail AC / HVAC product portfolio to consistently achieve Cost of Quality (COQ) targets.
Develop and implement a global quality improvement strategy for Retail AC / HVAC, collaborating with suppliers and cross-functional teams.
Lead proactive initiatives to identify potential field quality issues through robust reliability testing and continuous enhancement of supplier testing programs.
Drive improvements in Cost of Quality metrics (warranty, damage, concessions, customer education, and installation) through supplier collaboration and targeted projects.
Lead continuous quality improvement efforts with Retail AC / HVAC suppliers, focusing on sustainable corrective actions and process enhancements.

Field and Customer Experience

Drive field quality initiatives to quickly identify and resolve emerging product issues, ensuring timely and effective solutions.

Partner with Customer Relations, Field Technicians, and Retail Partners to address product concerns and enhance customer ownership experiences.

Address product damage and return issues by working with Distribution and Product Damage teams to implement lasting corrective actions.

Supplier and Process Oversight

Collaborate with suppliers and sub-tier suppliers to identify issues, implement containment strategies, and drive root cause analysis.

Oversee rework processes, inspections, and deviation procedures, coordinating efforts with internal teams and third-party resources.

Support the development and implementation of manufacturing control plans, focusing on process control, product testing, and auditing improvements.

Act as the lead auditor for new suppliers, sub-tier suppliers, and critical component suppliers while coaching PQEs on audit best practices.

New Product Implementation (NPI)

Lead quality initiatives for New Product Implementation (NPI) programs, ensuring alignment with safety, quality, delivery, and cost goals.

Process Expertise, Training and Compliance

Establish and audit compliance with Retail AC / HVAC "Best Practice" control plans, fostering consistency across suppliers.

Conduct supplier training sessions and site visits to share best practices and drive process improvements.

Serve as a process expert for Retail AC / HVAC products, providing guidance to PQEs and cross-functional teams.

Provide coaching and mentorship to Product Quality Engineers (PQEs) on quality processes, leadership development, and the application of best practices.

Additional Responsibilities

Perform additional duties as required to support business objectives.

What You'll Bring to Our Team

Position Competencies (Required Knowledge, Skills, & Abilities)

Skilled in contributing to the development and implementation of functional goals and operational plans, aligning strategies with organizational objectives.

Proficient in driving moderate to significant improvements to processes, systems, or products to enhance efficiency and achieve functional results.

Demonstrated ability to address and resolve challenging and complex problems using analytical and creative approaches.

Experienced in influencing stakeholders outside the immediate job function, shaping policies, practices, and procedures through collaboration and advocacy.

Proven ability to achieve objectives through coaching, mentoring, reviewing, and delegating work to other professionals, fostering a culture of high performance.

Expertise in designing and implementing quality control tools, including FMEA, control plans, and process mapping, to drive consistent process excellence.

Adept at leading cross-functional teams to drive organizational change and achieve project goals across diverse functions and regions.

Demonstrated ability to independently develop, manage, and execute complex project plans domestically and globally, ensuring timely and successful delivery.

Skilled in managing multiple concurrent projects within a collaborative team environment, balancing competing priorities effectively.

Excellent verbal and written communication skills, with the ability to convey complex information clearly to diverse audiences.

Self-starter with a proactive mindset, consistently identifying and implementing innovative solutions to advance team and organizational goals.

Preferred Competencies

Working knowledge of Supplier Quality systems and processes.

Demonstrated ability to simplify complex information and concisely prepare executive summaries

Educational and Experiential Background Required

Bachelors Degree in Engineering or related field

7 years' experience in Supplier Quality, Manufacturing Quality, Design, Operations, or related field working with Air Conditioning products in a technical, production or quality role

Preferred Education / Experience

Lean Experience or Green Belt Certified.

Experience working with OEM or Sourced Products

Experience working with SAS and Oracle based systems

Working Conditions & Travel Requirements

Working conditions are typical for an office environment.

5-10% ongoing travel; Occasional conferencing and / or external training attendance may be required at times.

Our Culture

At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com

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