What are the responsibilities and job description for the Spare Parts Operations Manager– Homogenizers position at GEA Group?
Spare Parts Operations Manager– Homogenizers
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Why join GEA
Job information
JR-0032410
Service
Full time
400 S Wuthering Hills Dr, Janesville, WI 53546
- Manage the Spare Parts Group for the HOM BU
- Manage All Repairs for OPRV - includes creating and offering quotes for customers, preparing RGAs, collecting Hazard Reviews, Ordering Parts, working with Techs to ensure valves are repaired in a timely fashion, and Preparing Invoices and DN, and keeping the customer up to date through the process.
- Manage Rental Unit Fleet - coordinating delivery of the machine, ensuring machines are invoiced monthly, and repaired upon return.
- Manage the Shared Inbox - making sure inquiries are being responded to in a timely fashion, assigning inquiries as needed.
Works with team to efficiently create & communicate offers within CRM/ERP (SAP) & online via customer portals for all spare parts.
- Leads team in efficiently processing orders (within CRM/ERP & online via customer portals) as well returns/warranties
- Ensures all customer information is properly entered into CRM and process customer account set up with shared service center.
- Interface with the parts warehouse and/or GEA factories on internal orders and deliveries, including expedited processing for urgent requests.
- Continuously works to improve processes for part ordering and delivery.
- Manages backlog and spare parts inventory, working to shorten time from quoting to delivery.
- Balances open tasks with other customer support priorities within the team or department when known.
- Desired working hours: 8:30AM until 5:00PM; may be selected to provide remote (phone) Emergency weekend support as part of a rotation.
Your profile and qualifications:
3 years in a customer support role (preferably business to business) in performing order processing and inside sales to demanding industrial customers.
A technical or business degree or commensurate experience in technical inside sales.
Able to work in an open office setting, staying on task when processing offers, orders, etc. efficiently and accurately.
Ability to read & correctly interpret customer requests.
Experience working with OEM factories and industrial suppliers is desirable
A working knowledge of industrial and sanitary processing equipment is desirable but not necessary
Ability to read technical manuals, engineering drawings, and search product information within the company’s software system (with training).
Ability to type in P/Ns efficiently into software order entry screens.
Able to multi-task and work under pressure in a service environment.
Self-motivated and highly organized. Must be able to work independently and as part of a team.
Daily tasks require sitting at a desk, typing on a computer, handling phone calls, and movement of files/papers as needed during a workday.
Computer literacy including knowledge of SAP, CRM, MS Office, and ability to learn new software.
Able to lead a team to perform more efficiently
Customer oriented
