What are the responsibilities and job description for the Technical Product Support position at GEARY PACIFIC CORPORATION?
Job Details
Description
Job Description
In this key position as HVAC Technical Support,you will be responsible for providing real-time technical help over the phone troubleshooting installation and repair issues for HVAC field service techs. The ideal candidate will be one with a very high sense of urgency, good at record keeping, extremely organized, detail oriented, with excellent people skills and follow up skills. This is primarily an office job with no field repair or service required. There will be some job site visits and some travel for OEM factory training each year.
The ideal candidate for this position will have previously worked as an HVAC technician.
Key Responsibilities:
- Help HVAC contractors find solutions to service issues
- Conduct HVAC training classes for contractors and service technicians.
- Review, analyze, and develop solutions to lower warranty costs.
- Work with Product Managers to Identify and communicate issues and solutions.
- Execute and follow through with plans and promises.
- Remain calm and focused at all times
Qualifications
Qualifications:
- Minimum of 5 years HVAC field service experience
- Excellent in creative problem solving skills to help customers find solutions
- Excellent communication skills - listening, speaking, and written
- Strong working knowledge and use of wiring diagrams
- Highly motivated to respond quickly and accurately
- Extensive knowledge of Unitary and Ductless HVAC equipment
- Proficient with use of smart phones, Microsoft Word, Outlook, and Excel
- Must live within a reasonable distance of any of our locations.
All candidates must passbackground check, pre-employment physical and drug screening.
Geary Pacific is a drug free workplace.
BENEFITS: Geary Pacific offers a comprehensive benefits program including: Medical; Dental;Vision; Life and Long Term Disability Insurance; 401k with matching; Paid vacation, Personal, and Holiday time.
A little bit about us....... Geary Pacific Corporation, based in Anaheim and established in 1961, is a heating, air conditioning, and ventilation distributor. Our culture is focused on maintaining a positive work environment while providing our customers with professional, knowledgeable, and friendly service. Learn more about us at www.gearypacific.com
Geary Pacific is a drug free workplace.
