FOH Supervisor

POSITION SUMMARY: The FOH (Front of House) Supervisor communicates with and assists employees to maintain service efficiency and guest satisfaction at Market Street Grill.

REPORTS TO: General Manager

SUPERVISES: Front of House Staff

ESSENTIAL RESPONSIBILITIES:

• Upholds the highest level of standards and specifications in the performance of FOH expectations.
• Sets the example for all Team Members and acts as a role model by following all company operating guidelines, standards, policies, and procedures.
• Fosters openness and communication to promote and encourage a team-oriented environment within the restaurant.
• Maintains cleanliness of and restocks front-of-the-house service stations and operations.
• Communicates with the service staff related to any requests or needs of the guests.
• Coordinate with General Manager regarding weekly schedule and daily section assignments.
• The typical work week will include nights and weekends.
• Regular and timely attendance is an expectation of the position.
• Follow the 5S foundations for deploying lean production tools and processes.

EDUCATION AND/OR EXPERIENCE:

• A degree in Hospitality or related work experience is required.
• ServSafe Certified or the ability to obtain it.
• Valid Alcohol permit or the ability to obtain it.
• Valid driver's license is required

COMPETENCIES:

• Self-discipline, initiative, leadership ability.
• Strong interpersonal and organizational skills.
• Ability to multitask.
• Outgoing and detail-oriented personality.
• Reports to work in uniform and with proper personal hygiene.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Physical Activity: Talking, hearing, repetitive motion, stooping, crouching, standing, walking, lifting, and climbing stairs.
• Physical Requirements: Medium work. Exert up to thirty-five (35) pounds regularly and up to fifty (50) pounds occasionally.
• Visual Acuity: ability to determine the accuracy, neatness, and thoroughness of the work assigned including to make general observations of facilities.
• Conditions: the noise level in the work environment is usually low to moderate.

CORE VALUES:?

• Service – Striving to provide the best experience for our customers and suppliers by making intentional actions and decisions to benefit others.??
• Organization – Possessing a fanatical commitment to operating clean, consistent, and efficient facilities.??
• Growth – Dedication towards continual improvement within our journey to become a better company.?
• Pride – To be proud of, and believe in, our company and the products and services we provide.??