What are the responsibilities and job description for the IT Technical Aid position at GeGa IT Solutions?
Position Description
IT Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization. The IT Technical Aid will provide support to systems customers and / or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.
Skills Required
The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.
Experience Required
Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and / or operating high-speed commercial printers.
Experience Preferred
1. Two (2) years of experience within the last three (3) years of Microsoft Windows 10 installation, configuration, support and maintenance experience.
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
2. Two (2) years of experience within the last five (5) years lifting and imaging personal computers devices for both setup and installation of desktop computers and printers. The Consultants shall perform all of the duties listed below :
Windows 10 installation, configuration, and support
Provide customer service related to the IT Refresh project both on phone or in person
Configure, troubleshoot and support end user client systems including desktops, laptops and mobile computing devices
Device imaging
Cable management for removed PCs and newly installed PCs
Follow-IT script to configure and connect devices to the network
Ensure devices have anti-virus and complete the encryption process
Education Required
A high school diploma or equivalent.
Additional Information
Canidate must have valid Driver’s License
Candidate must have their own vehicle that can be used to commute to work sites.
Candidate must be LiveScanned
Travel to all of company sites in order to provide required work
Apply Now
Please send your resume and any additional information to our recruitment team at recruitment@teknita.com
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