What are the responsibilities and job description for the Warranty Tech position at Gehan Homes LTD?
Brightland Homes, LTD. is currently seeking a Warranty Technician to maintain quality assurance and provide timely, professional warranty service to homeowners after closing.
At Brightland Homes, LTD. we pride ourselves on our culture and our ability to make our company a place where employees enjoy coming to work each day. We believe hard work is important but we also know that balance is essential. We encourage employees in becoming their best, both personally and professionally. Everything we produce is a result of the hard work and talent of our team members. We believe that when good ideas are shared, even better things can happen.
The Company offers numerous options to help its employees achieve their financial, professional, and wellness goals including:
- Medical, dental, and vision insurance options
- Paid time off
- Company-provided life insurance policy
- 401(k) plan and match
- Gym membership reimbursement
- Career development and opportunities for advancement
- Charitable activities and more
General Duties and Responsibilities:
- Receive and confirm receipt of homeowner's requests
- Make initial contact with homeowners and schedule inspection appointments
- Evaluate homeowner's repair issues to determine if they are warrantable items; communicate effectively if they are not warrantable items
- Develop and maintain good rapport with contractors and ensure quality work
- Deal with the customer and subcontractors on a daily basis to ensure that the customer's concerns are addressed in a timely and professional manner
- Schedule and supervise trade partner repairs in homes after delivery to the homeowner
- Assess routine warranty claims and follow through to completion all service requests within 18 days
- Provide accurate and timely information to Area Manager/Warranty Coordinator on progress and scopes of work
- Maintain positive homeowner relations, and provide homeowner with knowledgeable, timely, and professional service
- Evaluate trade partner and product performance; provide ongoing information to Area Manager as it relates to the quality of workmanship and materials
- Work with the Area Manager on special projects as needed
- Participate in and attend department meetings
- Keep accurate service request logs and documentation of all work performed
Qualifications:
- High school diploma or equivalent
- Customer service oriented
- Strong organizational and time-management skills; able to multi-task
- Positive attitude
- Good scheduling and follow-up techniques
- Intermediate to advanced PC and Microsoft Office product skills
- Excellent verbal and written communication skills
- Possess a professional attitude to represent the company in a positive manner
- Exemplary record of attendance and punctuality
- Valid Drivers License and proof of state-required auto liability insurance
At Brightland Homes, LTD. employment opportunity is based upon personal capabilities and qualifications without regard to race, creed, color, religion, sex, age, ancestry, national origin, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other protected characteristic as established by law.
If you require a reasonable accommodation to apply for this position please contact Brightland Homes' corporate offices at 972-383-4300.
