What are the responsibilities and job description for the Insurance Customer Support Specialist position at GEICO?
Insurance Customer Support Specialist
Salary : $20.35 per hour / $41,005.25 annually
If you enjoy solving problems and providing top-notch customer service, you might be the perfect person to join our dynamic team at GEICO. We are currently seeking dedicated Insurance Customer Support Specialists who are eager to assist our policyholders with a variety of inquiries. In this role, you will be the first point of contact for our customers, addressing billing questions, modifying policies, and offering tailored recommendations that show the value of being insured by GEICO. If you're looking for a fulfilling career with abundant growth prospects, we want to hear from you!
Salary : $20.35 per hour / $ 41,005.25 annually
Many of our associates experience a base salary increase of 10% within their first year, and top performers can enjoy increases of up to 15%!
Qualifications & Skills :
- Proven experience in delivering exceptional customer service while building trust and enhancing customer satisfaction
- Strong communication skills with the ability to listen actively and demonstrate empathy
- Capability to thrive in a fast-paced, high-volume call center environment
- Willingness to learn and adapt to new skills and changes in processes
- Receptive to feedback for continuous performance improvement
- Excellent computer skills with the ability to multi-task effectively
- A minimum of a high school diploma or equivalent is required
Annual Salary Range :
20.35 - $31.27
The annual salary range provided serves as a general guideline. The final hourly rate or annual salary offered will depend on several factors, including the responsibilities of the role, the candidate's experience and education, the work location, and market considerations.
Note : At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits :
As an Associate, you'll be eligible for our Total Rewards Program designed to support your financial security and health, which includes :
Note : Benefits may vary by location, and eligibility may depend on length of service.
GEICO is committed to providing equal employment opportunities for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in compliance with applicable laws. We promote individuals solely based on their qualifications for the job being filled.
GEICO also reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunities and perform essential job functions, as long as the accommodation does not impose undue hardship on the company. We strive to maintain a productive work environment free from intimidation and harassment, and we expect all associates to contribute to a respectful workplace.
Salary : $41,005
