What are the responsibilities and job description for the Service Manager - Wild Eagle Streetsboro position at Geis Hospitality Group?
Wild Eagle Saloon Service Manager
Geis Hospitality Group – Streetsboro, OH
Geis Hospitality Group – Streetsboro, OH
TITLE: Restaurant Service Manager - Wild Eagle Saloon, Cleveland
REPORTS TO: General Manager
DEPARTMENT: Food & Beverage
DATE: May 2023
REPORTS TO: General Manager
DEPARTMENT: Food & Beverage
DATE: May 2023
Position Summary:
The Restaurant Service Manager will manage all functions related to operating the front of the house in this new restaurant. This manager will be a key player in bringing the concept to life as the opening date quickly approaches. Accountabilities include, but are not limited to, service operations, kitchen operations, budgeting, interviewing, training, scheduling, and menu development. The Service Manager will directly oversee front of house operations.
The Restaurant Service Manager will manage all functions related to operating the front of the house in this new restaurant. This manager will be a key player in bringing the concept to life as the opening date quickly approaches. Accountabilities include, but are not limited to, service operations, kitchen operations, budgeting, interviewing, training, scheduling, and menu development. The Service Manager will directly oversee front of house operations.
Restaurant Service Manager Responsibilities & Requirements:
- Coordinate restaurant operations
- Deliver superior guest services and ensure absolute customer satisfaction
- Respond efficiently to customer complaints
- Enforce and offer the best quality of products possible
- Schedule, organize and supervise shifts
- Appraise personnel’s performance and provide feedback to keep them upbeat and productive
- Estimate consumption, forecast requirements and maintain inventory
- Monitor compliance with sanitation and safety rules and regulations
- Control costs and minimize waste
- Successfully promote and publicize the brand
- Nurture a positive working environment and lead by example
- Monitor operations and initiate corrective actions
Core Competencies:
- Proven working experience as restaurant manager
- Demonstrated experience in customer service management
- Computer literacy and familiarity with restaurant management software
- Strong leadership, motivational and people skills
- Acute financial management skills
- Strict adherence to specs, procedures and recipes.
- Able to operate under minimal supervision
- Strong attention to detail and organization
- High self-motivated and strong multi-tasking skills
- Strong passion for teamwork and staff engagement
- Work effectively as part of a team of professionals in a collaborative work environment
- Flexibility and adaptability to change
- Creative and Resourceful
Experience & Education:
- 2-4 Years of Restaurant Management Experience required.
- Education: High school diploma or GED. College Coursework or degree in business or hospitality a plus.
- Working knowledge of Microsoft Office Suite and Point of Sale programs.
- ServSafe Certification a plus
Job Type: Full-time
Required experience:
- Food & Beverage: 5 years
Required education:
- High school or equivalent
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