What are the responsibilities and job description for the Digital Print and Mail Center Coordinator position at Geisinger?
- Provides educational support and direction to customers requesting Print and Mail services in a courteous, efficient, accurate and timely manner.
- Responsible for ensuring all required information is correctly entered into the software job tracking system for timely and productive execution of all Print and Mail services.
- Responsible for knowing shop floor policies and procedures as they apply to processing of all Print and Mail requests.
- Serves as a resource for all employees.
- Assists management in the compiling of data necessary to create the monthly chargeback report.
- Prepares quotes for Print Shop services for customers when requested.
- Acts as a liaison to outside vendors used by the D.P.M.C to complete print and mail services when necessary.
- Works with the management staff team to complete and maintain software integration.
- Serves as a resource for customers to expand the use of the digital storefront software.
- Participates in the training and support of necessary staff of the D.P.M.C when appropriate.
- Communicates customer requirements for design, paper type, turn-around time etc. to members of the D.P.M.C staff.
- Participates in production, client and interdepartmental strategic team meetings to help alleviate any barriers D.P.M.C team members may have in completing duties.
- Responsible to effectively present and discuss the products and services of the D.P.M.C in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
- Works with all Geisinger departments to ensure all printed patient informational pieces meet current branding standards.
- Maintains personal productivity and quality standards to ensure continued success for the D.P.M.C.
- Provides input in budget preparation.
- Works to identify opportunities for improved productivity and efficiency of operations.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
