Customer Service/Logistics Coordinator

Overview
We are seeking a dedicated and detail-oriented Delivery Coordinator to join our team. This is a salaried position and requires a 40 hr. workweek. 8:00 am - 4:30 pm.

The position reports to the General Manager, Alan Duty

Responsibilities

• This is not a remote position as it requires preparing orders for delivery
• Phone support for customer service (new orders, service calls, etc.)
• Respond to customer service call regarding order status and inventory availability
• Maintain accurate records of deliveries, including tracking information and customer feedback.
• Answer phone and respond to email inquires in the office
• Prepare purchase orders for products such as toner, supplies and office products
• Work closely with the sales team to identify opportunities for upselling or cross-selling during delivery interactions.
• Ensure timely and efficient delivery of services and supplies to customer
• Receive drop ship items into stock in our accounting system - e-automate
• Verify with vendor the drop ships items have been delivered
• Independently evaluate and prioritize products to order based on customer needs
• Process returns and defective product or unused products
• Monitor back order status of all items on a daily basis
• Assist inventory reconciliation every quarter in our inventory software
• Establish new customer accounts, recording account information on written forms or digitally
• Establish minimum warehouse levels on high moving products
• Answer any questions the customer may have about available products and services
• Proficiency in Microsoft Office and service management software
• Must be able to lift up to 50 pounds

Skills

• Exceptional customer service skills with a focus on building positive relationships with clients.
• Strong sales acumen, with the ability to identify customer needs and recommend appropriate solutions.
• Excellent organizational skills, capable of managing multiple tasks simultaneously while maintaining attention to detail.
• Effective communication skills, both verbal and written, to interact professionally with customers and team members.
• Proficiency in using logistics software and tools for tracking deliveries and managing schedules.
• Ability to work independently as well as collaboratively within a team environment.
• Join us as a Delivery Coordinator where your contributions will play a vital role in enhancing our delivery operations and ensuring an exceptional experience for our customers!
• High School diploma is required for this position.
• Must live within a 20 mile radius of office.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Shift:

• Day shift

Ability to Commute:

• Sterling, VA 20166 (Required)

Ability to Relocate:

• Sterling, VA 20166: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $25