What are the responsibilities and job description for the Dispatcher position at Gem Plumbing & Heating?
Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community. While working with us expect to be treated like family – because you are!
You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job – make this career move and apply today!
\n- Answer incoming service calls from customers
- Organize, prioritize and schedule all incoming customer service calls with the technicians
- Maximize call volume by efficiently dispatching and communicating with department managers and technicians
- Dispatch technicians to service calls based on technical skills, priority, and geographic location
- Contact customers regarding expected time of arrival
- Notify customers of any schedule changes or if the technician is running late
- Other duties as assigned
- Previous dispatching experience preferred
- Attention to detail
- Excellent customer service and phone skills
- Strong organizational skills
- Excellent time management skills
- Ability to work in a fast paced environment
- Work well within a team environment
- Medical, Dental, and Vision Insurance
- 401K Plan with Company Match
- Uncapped Paid Time Off
- Holiday Pay
- Long Term Disability
- Company Paid Life Insurance
- Flexible Spending Account
- Great Company Culture
- Continuous and extensive training and development
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